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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (426 reviews)

View other Harpenden Building Society products

4.25

Based on 426 reviews, last reviewed 23rd Jan 2026

35% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Great staff very helpful and knowledgeable Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (426)

Review of the Harpenden Building Society, Savings:

A friendly helpful building society with a personal touch

Harpenden BS are always friendly and helpful and go the extra mile for their customers. My whole family have used them for many years as they have a personal touch which other buildibng societies lack. Reviewed on: 3rd August 2023

Reply from Harpenden Building Society Thank you for your feedback, this is great to to read and we fully agree how important the personal touch is! Jon Sweeting Commercial Manager Response date: 4th August 2023

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

Very quick and easy to set up an account online.

Very quick and easy to set up an account online. Email notifications when rates change. Reviewed on: 22nd November 2024

Reply from Harpenden Building Society Hi Katie, This is really good to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 25th November 2024

Excellent and helpful customer-facing staff.

Excellent and helpful customer-facing staff. I was led through registering online with great patience and not hurried through the process. Very much appreciated! Thank you to the 2 ladies who dealt with me, Catherine and ? Reviewed on: 31st October 2024

Reply from Harpenden Building Society Thank you for your feedback, and I'm delighted to read that my colleagues were able to to help. I will pass your feedback onto Catherine and her Line Manager. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Staff always very friendly and helpful. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

The personal service is excellent. Staff are always helpful, efficient and personable. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

In branch service review

Very helpful, friendly and local. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Excellent customer service

I have called Harpenden a few times for different things. They have always been very helpful and knowledgeable. It has been easy to speak to someone, rather than stuck in a queue. Each time I called the problem or question was dealt with promptly and with great information. Reviewed on: 26th October 2024

Reply from Harpenden Building Society Hi Stephen, This is great to read and we really appreciate your feedback. I'll pass this on to the team. Thanks once again, Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Rates now seem competitive, and the society is local. Service is always excellent. Great as it is. Reviewed on: 22nd October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

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Harpenden Building Society: Savings reviews

35% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (426)

A friendly helpful building society with a personal touch

Courteous and efficient.

In branch service review

Poor interest

Very quick and easy to set up an account online.

Excellent and helpful customer-facing staff.

In branch service review

In branch service review

In branch service review

Excellent customer service

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

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