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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (354 reviews)

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4.42

Based on 354 reviews, last reviewed 14th Apr 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

4

Opening hours not so good, but staff are very helpful Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Latest lowest rating:

1

Failure to make a deposit into a new ISA account. Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct n... Read more Reviewed on: 14th April 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (354)

Review of the Harpenden Building Society, Savings:

In branch service review

Staff always very friendly and helpful. Reviewed on: 31st October 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

In branch service review

The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

Reply from Harpenden Building Society Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your review, we're thrilled that you are pleased with our service. Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Very friendly and helpful at the Tring branch. Reviewed on: 1st January 2025

Reply from Harpenden Building Society This is great to read. I will make sure that this is fed back to our Tring branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

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Harpenden Building Society: Savings reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (354)

In branch service review

Always friendly and helpful and customer focussed .

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Courteous and efficient.

In branch service review

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