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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.67 (335 reviews)

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4.42

Based on 335 reviews, last reviewed 20th Dec 2024

71% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

84%

Latest highest rating:

5

Courteous and efficient. Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Latest lowest rating:

1

The company failed to inform Me of several savings... The company failed to inform Me of several savings rate reductions throughout 2024 and when i complained they were arrogant and totally un - unders... Read more Reviewed on: 1st October 2024

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (335)

Review of the Harpenden Building Society, Savings:

Poor interest

The interest rate has eroded over time, even when BOE base rate was going up! Reviewed on: 23rd November 2024

Reply from Harpenden Building Society Hi Robert, thank you for your feedback, it is appreciated. I'm sorry to understand you feel your interest has eroded over time- specifically mirroring movements in the Bank of England Base rate. We have worked hard to ensure that all our products provide good outcomes, fair value and assists customers in achieving their financial objectives. Currently the vast majority of our savers receive better than the UK average savings rate. In addition to this, our closed issue products are priced to match their open book equivalent. We have, and will continue to signpost customers to new products so they can make an informed choice to decide is a new product would be suitable. We have made also the process to switch accounts much simpler and without the need to submit a full application number. Your feedback is appreciated, and id we can be of any further assistance then please do not hesitate to contact me at [email protected]. Jon Sweeting Commercial Manager Response date: 25th November 2024

In branch service review

Very friendly staff, and knowledgeable. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

The staff are very friendly and helpful. Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Very helpful attitude. Going beyond the call of duty. 10/10. Reviewed on: 30th September 2024

Reply from Harpenden Building Society This is great to read and we are delighted you are pleased with the service you have received. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Personal service (with real people). Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, it is really appreciated. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

So far, the fact it is the only Building Society or Bank in Tring. The products on offer all seem good and suit people's needs. Reviewed on: 30th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read and i'm pleased our products suit your needs! Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

The sponteinity, positive help, supportive team and always, always willing to answer any query/questions about interest rates and all the staff are so helpful. We've now got a new branch manager and she's just so bubbly and laid back. Thank you Harpenden Building Society. Reviewed on: 30th September 2024

Reply from Harpenden Building Society What a lovely review to read! We're thrilled that you are pleased with the service you have received- and i agree with your comments about the branch and support teams. They are an asset to the Society. Thanks once again for the feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Staff always friendly and helpful. Reviewed on: 24th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

A very prompt updating of my book and free post back...

A very prompt updating of my book and free post back again. Good information sent about needing to update. Always helpful and kind Reviewed on: 20th September 2024

Reply from Harpenden Building Society Hi Jennifer, Thank you for your feedback and we're thrilled you are pleased with our service! We appreciate your feedback. Jon Sweeting Commercial Manager Response date: 24th September 2024

In branch service review

Customer service in branch is second to none - staff always have time to deal with your queries. Reviewed on: 20th September 2024

Reply from Harpenden Building Society Thank you for your feedback, this is great to read. Jon Sweeting Commercial Manager Response date: 28th October 2024

In branch service review

Nice, friendly staff. Always very helpful. How can you improve on excellence?. Reviewed on: 20th September 2024

Reply from Harpenden Building Society A lovely to review, and your last comment mirrors similar words I use in my annual review with my line manager! Joking aside, we are delighted you are pleased with the service you have received. If we can't improve on excellence, then we will just have to try our best to maintain it! Thanks once again for your feedback. Jon Sweeting Commercial Manager Response date: 28th October 2024

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Harpenden Building Society: Savings reviews

71% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (335)

Poor interest

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

A very prompt updating of my book and free post back...

In branch service review

In branch service review

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