Smart Money People Logo
Go to business site
Share this page
Link copied

Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.25
Based on 426 reviews, last reviewed 23rd Jan 2026
35% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
See only 2 star reviews
1%
See only 1 star reviews
4%

Latest highest rating:

5

Great staff very helpful and knowledgeable Great staff very helpful and knowledgeable Reviewed on: 23rd January 2026
Elizabeth F's avatar
Elizabeth F

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
Visit provider site Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (426)

Review of the Harpenden Building Society, Savings:

Harpenden Building Society Branch Review

5
Personal, courteous and very professional service. Each representative is an asses to Harpenden Building Society. Reviewed on: 3rd August 2023
Verified Member's avatar
Verified Member
Reply from Harpenden Building Society This is great to read- thank you for your feedback. Jon Sweeting Commercial Manager Response date: 12th September 2023
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
It small independent and friendly. The savers interest rates could be better. Reviewed on: 1st December 2025

In branch service review

5
Very knowledgeable, friendly and helpful staff in Yarn. Service as it should be - not often found these day. Reviewed on: 1st December 2025

In branch service review

5
Very happy to have a local branch in the town, extremely helpful staff. Preferably to online. Reviewed on: 1st December 2025

In branch service review

5
Friendly helpful staff - Always pleasant. It was great to have a local building society in Tring. So sad that it is moving away. Reviewed on: 1st December 2025

In branch service review

5
It is small and friendly with knowledgeable staff. Reviewed on: 4th November 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 18th December 2025
Harpenden Building Society Logo
Harpenden Building Society

Very good Customer Service

5
Quick to respond to queries whether by email or by telephone. Friendly and helpful when I called to ask for assistance. Reviewed on: 10th October 2025
Katharine K's avatar
Katharine K
Reply from Harpenden Building Society Hi Katharine, Thank you for your review- we are delighted you are pleased with the service you have received. Kind regards, Jon Response date: 13th October 2025
Harpenden Building Society Logo
Harpenden Building Society

Suspended before I start!

2
I received my activation detals 2 days ago; I have used them this morning and told my user ID is suspended. Not a great start and now I have to waste time next week whena t work phoning you as your helpline is not open at weekends. Not user-friendly. Reviewed on: 4th October 2025
Peter H's avatar
Peter H
Reply from Harpenden Building Society Hi Peter, I'm sorry to understand there has been an issue with your user ID. Our Member Services Team are available from Monday to Friday from 9.00 to 17.00 and i'm confident they will be able to help. If i can be of any further assistance to you wit this query then please do not hesitate to contact me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
Harpenden Building Society Logo
Harpenden Building Society

ISA Account opening

3
I have just applied to open an ISA and the process was straight forward. However, I feel the Form which needs to be completed to fund my account from another provider is not in my opinion user friendly. Rather than completing an extensive Form, I feel it would be a better customer service experience, if as part of the application process, there were far fewer fields for populate. Most other financial service providers, only request a sort code, account number, name of provider where the funds are to be requested from and whether this is to be released immediately or the end of a notice period/upon maturity. Reviewed on: 3rd October 2025
Handy Andy's avatar
Handy Andy
Reply from Harpenden Building Society Dear Handy Andy, Thank you for your feedback. We regularly review our application forms to ensure they remain both user-friendly and compliant with regulatory requirements. Your comments are greatly appreciated and will be taken into consideration during our next review cycle. We value your input on this matter, and if I can be of any further assistance, please do not hesitate to contact me at [email protected]. Kind regards, Jon Sweeting Commercial Manager Response date: 6th October 2025
Harpenden Building Society Logo
Harpenden Building Society

In branch service review

5
The main reason I wanted to complete this review is the paience and attention I was given recently in opening an ISA - Jill was outstanding. Reviewed on: 2nd October 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. I will pass this on to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
Harpenden Building Society Logo
Harpenden Building Society

ISA tax free status transfer requirement

4
Wishing to keep savings in an ISA. I question about a nominated account, it should also state that account (or/plus transfer to another ISA account) to keep funds tax free. Reviewed on: 27th September 2025
C W F's avatar
C W F
Reply from Harpenden Building Society Dear CWF, Thank you for your email. While we recognise that some customers may wish to retain their savings within an ISA for tax efficiency, it is important to note that not all individuals will choose to withdraw funds for the purpose of transferring to another ISA account. For those who do wish to proceed in this manner, the transfer should be carried out through our official ISA transfer process. This ensures that the funds remain within the ISA wrapper and continue to benefit from the associated tax advantages. Should you require any further assistance, please do not hesitate to contact me. Jon Sweeting Commercial Manager Response date: 29th September 2025
Harpenden Building Society Logo
Harpenden Building Society

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Want to see more from Harpenden Building Society?

    View all products

    Join Smart Money People

    Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

    Create an account
    Man on beach

    News, guides and insight from our team

    View resource hub
    UK money news stories - 24 July 2024
    UK money news stories - 24 July 2024
    24th July 2024
    Posted in Money Talks by Errolyn Smith
    Your Money, Your Voice: Have your say
    Your Money, Your Voice: Have your say
    24th July 2024
    Posted in Our insights by Errolyn Smith
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    Our latest research - customers see little impact of FCA's Consumer Duty one year on
    24th July 2024
    Posted in Our insights by Darryl Barkwill
    Consumer credit awards winners 2024
    Consumer credit awards winners 2024
    11th July 2024
    Posted in Awards by Darryl Barkwill