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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.65 (371 reviews)

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4.34

Based on 371 reviews, last reviewed 8th Jun 2025

25% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

4

In branch service review Like having a branch in Leighton Buzzard. Like personal service. Don't like best rates are only online and unable to get these rates with Power of Att... Read more Reviewed on: 31st May 2025

Verified source

Latest lowest rating:

1

Rubbish website Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then... Read more Reviewed on: 8th June 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (371)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

In branch service review

Everyone is very helpful, and has time for discussing your needs. Reviewed on: 23rd May 2025

In branch service review

Friendly staff and very helpful. Reviewed on: 20th May 2025

In branch service review

An office where one can get face-to-face service as opposed to online. Nothing to improve. Reviewed on: 20th May 2025

Good service

Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025

Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

In branch service review

Friendly and helpful service and knowledgeable and patient. You are always able to actually speak to someone. Reviewed on: 30th April 2025

Reply from Harpenden Building Society Thank you for your feedback, we are delighted that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

The branch in Leighton Buzzard is not open, and the...

The branch in Leighton Buzzard is not open, and the lady on the phone said go to Tring! which is 15/16 miles away with no bus route. Reviewed on: 29th April 2025

Reply from Harpenden Building Society Hi Pauline, Thank you for your feedback and I'm sorry to understand that you are not happy with the service you received. We temporarily closed our Leighton Buzzard branch in February so that we can complete some essential maintenance. We sent a letter to Leighton Buzzard customers about the closure in February, so if you were missed from this communication please let me know and I will investigate further (you can email me at [email protected]). The team are looking forward to welcoming back our members next week when the branch re-opens on 7th May, however you can also register to manage your account online through our Harpenden Online facility. Please visit our website and follow the the link which gives instructions on how to register. In the meantime, if i can be of any further assistance to you in this matter then please do not hesitate to contact me. Kind regards, Jon Sweeting Commercial Manager Response date: 30th April 2025

Failure to make a deposit into a new ISA account.

Registered and opened an account. Failed to transfer the first deposit from my bank because an additional reference is incorrect. Sort code and acct number correct Does it require a roll number, not supplied. so far useless. Reviewed on: 14th April 2025

Reply from Harpenden Building Society Thank you for your review and I'm sorry to understand that there have been difficulties in transferring your ISA. If you would like to contact me directly, please email [email protected] and i will escalate to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 15th April 2025

In branch service review

Very good service - Excellent!!. Reviewed on: 1st April 2025

Opening hours not so good, but staff are very helpful

Opening hours not so good, but staff are very helpful Reviewed on: 27th March 2025

Reply from Harpenden Building Society Thank you for your review and your kind words about our colleagues. Our opening hours are. and will continue to be reviewed to ensure they meet our members requirements. Kind regards, Jon Sweeting Commercial Manager Response date: 28th March 2025

In branch service review

I like going to the local Tring branch and be able to ask questions, set-up new accounts and offered advice by your professional staff. Reviewed on: 28th February 2025

Reply from Harpenden Building Society This is great to read, and thank you for your feedback. I will feed this back to the team at Tring branch. Jon Sweeting Commercial Manager Response date: 11th March 2025

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Harpenden Building Society: Savings reviews

25% decrease in 5 star reviews

400% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (371)

Pleased with the sevice from Harpenden BS

In branch service review

In branch service review

In branch service review

Good service

In branch service review

The branch in Leighton Buzzard is not open, and the...

Failure to make a deposit into a new ISA account.

In branch service review

Opening hours not so good, but staff are very helpful

In branch service review

Do you have a different Harpenden Building Society product?

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