Write a review

Go to business site

Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.29 (430 reviews)

View other Harpenden Building Society products

4.29

Based on 430 reviews, last reviewed 11th Feb 2026

27% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

Visit provider site Read all reviews See your review

About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (430)

Review of the Harpenden Building Society, Savings:

EXCELLENT ONLINE SUPPORT

I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025

Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025

In branch service review

Longer opening hours needed on all days. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. We regularly review our opening hours to ensure that the needs of our customers are met against the commercial viability of opening the branches and head office for longer. If you would like to email me at [email protected] with further details on your requirements we will certainly consider this. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The friendly staff are always helpful and always have a snack. Nothing to improve. A lovely building society. Reviewed on: 29th February 2024

Reply from Harpenden Building Society They never offer me any! I'll have words with them! Joking aside, thank you for your lovely feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Really helpful counter staff and they still issue books. Reviewed on: 29th February 2024

Reply from Harpenden Building Society Thank you for your feedback. It is appreciated. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

The website is awful! The screen is two-thirds picture and only one-third available. Otherwise I like the closeness of the branch. Reviewed on: 29th February 2024

Reply from Harpenden Building Society We're pleased that you are happy with the branch service. We are currently working hard to improve our website. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Very professional and friendly staff. Reviewed on: 29th February 2024

Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 26th March 2024

In branch service review

Vanessa at the Tring branch was very knowledgeable, helpful and patient. Reviewed on: 28th February 2024

Reply from Harpenden Building Society I'll make sure this is fed back to Vanessa. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Phoned up at 425pm just as the lady was going home w...

Phoned up at 425pm just as the lady was going home with a question and at 435pm she phoned me back with the answer .True service best i have had in years most company's would have left it until the next day and then not had the manners to call back . Reviewed on: 28th February 2024

Reply from Harpenden Building Society Thank you for your feedback, this is brilliant to read and i'm glad you are pleased with our service! If you would let me know by email which colleague assisted you then i will make sure this is passed onto them and their Line Manager. My email address is [email protected] Thanks again, Jon Response date: 29th February 2024

In branch service review

Can't improve the service as I love the fact you have an office with good, friendly, helpful staff, and the opening hours are convenient. Reviewed on: 27th February 2024

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 26th March 2024

Tricky as a POA.

Tricky as a POA. Received a code but not asked to use it. Why apply twice? Reviewed on: 27th February 2024

Reply from Harpenden Building Society Thank you for your feedback. If you would like to contact me regarding your experience i would be interested to know what happened, and how we may rectify it. Please email me at [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 28th February 2024

Not a great experience.

Not a great experience. Took ages for my account to be opened, they didn't send me any account information to pay money into the ISA, when I eventually got some details they didn't work. Then they started sending me emails addressed to someone else. I'm glad I wasn't able to transfer any money into this ISA as I am not convinced I would have been able to withdraw it without experience more problems. Reviewed on: 14th February 2024

Reply from Harpenden Building Society Thank you for your feedback and I'm sorry to understand that your experience has been far below what you, or I would expect. With regards to your first point, by way of an explanation (and not an excuse) we had been inundated with applications following the launch of a market leading ISA product. As a result we needed to adapt resource to ensure we could process applications in a timely manner. Unfortunately, this impacted our service levels, however we did try and advise customers of likely delays and give timescales on when their application would be processed. I'm very concerned about your other point regarding emails addressed to another person, so perhaps you could contact me at [email protected] and I will investigate this further. Once again, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 15th February 2024

Do you have a different Harpenden Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from My Community Bank 4.88 from 1781 reviews
Savings
from Bradford District Credit Union 4.88 from 512 reviews
Savings Accounts
from Union Bank of India 5.00 from 1 reviews

Want to see more from Harpenden Building Society?

Mortgages
from Harpenden Building Society 2.66 from 18 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub

Harpenden Building Society: Savings reviews

27% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (430)

EXCELLENT ONLINE SUPPORT

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Phoned up at 425pm just as the lady was going home w...

In branch service review

Tricky as a POA.

Not a great experience.

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

News, guides and insight from our team

UK money news stories - 24 July 2024

Your Money, Your Voice: Have your say

Our latest research - customers see little impact of FCA's Consumer Duty one year on

Consumer credit awards winners 2024