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Harpenden Building Society: Savings reviews

View other Harpenden Building Society products
4.23
Based on 423 reviews, last reviewed 17th Jan 2026
53% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
83%
See only 4 star reviews
8%
See only 3 star reviews
4%
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1%
See only 1 star reviews
4%

Latest highest rating:

5

A really seamless Trust account opening procedure wi... A really seamless Trust account opening procedure with excellent comms from Laura Tomlinson. Reviewed on: 17th January 2026
Dan B's avatar
Dan B

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025
Valerie B's avatar
Valerie B
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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (423)

Review of the Harpenden Building Society, Savings:

In branch service review

5
Staff always very friendly and helpful. Reviewed on: 31st October 2024
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Verified Member
Reply from Harpenden Building Society This is great to read. Thank you for your feedback. Jon Sweeting Commercial Manager Response date: 1st November 2024
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Harpenden Building Society

In branch service review

5
Local office , Good hours, Such friendly, helpful team here. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Personal and friendly service is a joy. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I haven't got online banking and it was great to have staff to help me. Reviewed on: 1st July 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
The staff were all very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

3
Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025
Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025
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Harpenden Building Society

In branch service review

5
Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025
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Harpenden Building Society

In branch service review

5
Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025
Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025
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Harpenden Building Society

A Great Building Society, You can phone and speak to...

5
A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025
Richard L's avatar
Richard L
Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025
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Harpenden Building Society

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