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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.63 (430 reviews)

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4.28

Based on 430 reviews, last reviewed 11th Feb 2026

100% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Helpful staff made for a pleasant experience. The account I wanted, which had one of the best interest rates I could find, was easily set up when I called into Harpenden branch. Tabitha was most h... Read more Reviewed on: 11th February 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (430)

Review of the Harpenden Building Society, Savings:

Pleased with the sevice from Harpenden BS

There were a couple of minor issues with my account set up, however everything sorted in a very customer friendly way by Bev and Claire. The phone was answered without any excessive wait time and customer service overall excellent. Reviewed on: 1st February 2024

Reply from Harpenden Building Society Hi Jon, Thanks for your great review. I will be sure to share with Bev, Claire and their Line Manager. I'm glad we were able to answer the phone in an acceptable time frame. We have been inundated with applications following the brief launch of a market leading ISA, and as such our SLA's have not been at a standard we would expect, so it's great to understand that these are getting back to normal. If you would like to discuss your feedback further then please do not hesitate to contact me on [email protected] Kind regards, Jon Sweeting Commercial Manager Response date: 5th February 2024

In branch service review

The face to face customer service I received in your Radlett branch today has been first class. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

The staff were all very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

I appreciate that there is a physical office which is fairly local, that I can go to and speak with a person Tring branch staff are welcoming, friendly, very helpful, informative and efficient. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Staff in branch are really helpful. Good to deal with humans, too many online only accounts. No choice and I am sick of good building societies neglecting their loyal customers. Reviewed on: 27th June 2025

Reply from Harpenden Building Society Thank you for taking the time to share your thoughts with us. I'm delighted to hear that our branch team has been helpful and that you value the opportunity to deal with people in person. I understand your concerns about the growing number of online-only accounts and the importance of offering choice to our loyal customers. Your feedback is invaluable in helping us strike the right balance between convenience and personal service, and we will ensure your comments are shared with our product team. Please don’t hesitate to reach out if you have any further suggestions or if we can assist you in any way. Kind regards, Jon Sweeting Commercial Manager Response date: 18th December 2025

In branch service review

Excellent, friendly staff, Great customer service. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Commercial Manager Response date: 29th September 2025

In branch service review

Easy to talk to staff on telephone and very helpful. Reviewed on: 27th June 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Kind regards, Jon Sweeting Response date: 29th September 2025

A Great Building Society, You can phone and speak to...

A Great Building Society, You can phone and speak to a real person!. Staff are always friendly, professional and willing to help. Would highly recommend. Reviewed on: 17th June 2025

Reply from Harpenden Building Society Thank you for your review, Richard. We're delighted you are pleased with the service you have received. We look forward to assisting you in future. Kind regards, Jon Sweeting Commercial Manager Response date: 18th June 2025

I had an issue with cheques, as I had sent off but w...

I had an issue with cheques, as I had sent off but with an impending bank switch. Even though my account with the BS had not yet been actioned, they went out of their way to retrieve my cheque to ensure it didn't bounce! Excellent customer service and above and beyond Reviewed on: 12th June 2025

Reply from Harpenden Building Society HI Ryan, Thanks for your feedback, this is great to read and I'm pleased we were able to help. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Straight forward application if a little confluted.

Straight forward application if a little confluted. Reviewed on: 11th June 2025

Reply from Harpenden Building Society Hi Malcolm, Thanks for your feedback, it's appreciated. We are currently working hard to improve our application process where we will try and keep it as straight forward as possible, but much more succinct. If we can be of any further assistance to you in future then please do not hesitate to contact us. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

Rubbish website

Applied for a new savings account as a new customer, the easy bit. Received an email with user ID and activation key and link to Harpenden Online then just went around in circles getting nowhere. Another website designed by very clever IT geeks to confuse people. Reviewed on: 8th June 2025

Reply from Harpenden Building Society Hi Christopher, Thank you for your feedback, it is appreciated. We are currently working hard to improve our Harpenden Online platform. If you are having issues trying to access our online portal then please do not hesitate to email me at [email protected] and i will direct this to the correct team. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

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Harpenden Building Society: Savings reviews

100% increase in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (430)

Pleased with the sevice from Harpenden BS

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

A Great Building Society, You can phone and speak to...

I had an issue with cheques, as I had sent off but w...

Straight forward application if a little confluted.

Rubbish website

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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