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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.62 (427 reviews)

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4.25

Based on 427 reviews, last reviewed 26th Jan 2026

29% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

83%

Latest highest rating:

5

Leighton Buzzard Branch Staff... The manageress & staff of the Leighton Buzzard Branch were extremely helpful in walking me through the forms & actions I needed to enable me to change... Read more Reviewed on: 26th January 2026

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (427)

Review of the Harpenden Building Society, Savings:

So happy with my building society.

I have with my friendly local building society for ten years both at my local branch and more recently on line. They treat you like a human being and not a number. They are patient with my enquiries and nothing is too much trouble ever. In this day and age with falling interest rates they give me good notice of changes to the rates and I feel other institutions ride roughshod over their customers so much. Reviewed on: 6th March 2021

In branch service review

Friendliness of the staff. Knowledge of the staff. This makes things more comfortable and easy and confident they know what they are doing. Big tick. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Local Branch. Friendly Staff. Helpful Staff. Wonderful Staff. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback, I agree- they are brilliant. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Its local and low-tech: I don't use a computer or a smartphone and I prefer using cash day to day. The staff have become friends and are always so helpful. It makes me feel safe. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Really friendly and helpful staff at Leighton Buzzard branch. Always have been - great staff, go out of their way to help. Reviewed on: 31st May 2025

Reply from Harpenden Building Society Thank you for your feedback, i will pass this on to the team at Leighton Buzzard. Kind regards, Jon Sweeting Commercial Manager Response date: 13th June 2025

EXCELLENT ONLINE SUPPORT

I spoke with Jane in Digital support who was extremely helpful and supportive in the way she listened & offered advice. Reviewed on: 29th May 2025

Reply from Harpenden Building Society Thank you for your feedback- this is great to read and I will pass this to Jane and her Line Manager. We are delighted that you're please with our service. With kind regards, Jon Sweeting Commercial Manager Response date: 30th May 2025

In branch service review

Good staff, with good attitude. Good products. Like to see you back in Wendover. Reviewed on: 27th May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Everyone is very helpful, and has time for discussing your needs. Reviewed on: 23rd May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

Friendly staff and very helpful. Reviewed on: 20th May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

In branch service review

An office where one can get face-to-face service as opposed to online. Nothing to improve. Reviewed on: 20th May 2025

Reply from Harpenden Building Society Thank you for your feedback, this is really great to read. Jon Sweeting Commercial Manager Response date: 13th June 2025

Good service

Great interest rates, though they have fallen several times in less than one year of having my account open. At first there was no option for me to withdraw any money so I had to contact CS and they added a button to the account - a bit concerning to have your money in there with no option to withdraw, although it was sorted. The account dashboard could do with updating/ optimising. It's extremely basic and not the easiest to navigate. All in all, these aren't major issues and I trust my money is safe. Reviewed on: 17th May 2025

Reply from Harpenden Building Society Hi Irene, Thanks you for your candid and valuable feedback- it is greatly appreciated. We are delighted that you are generally pleased with both your account and service you have received from Harpenden Building Society. If I may, I would like to respond to your feedback. We're glad you are pleased with the interest rate on your savings account. We will always ensure our accounts provide fair value. Within the last twelve months there has been for reductions to the Bank of England Base rate, and whilst non of our savings products are directly linked, this does have an impact on pricing where we need to manage commercial considerations whilst always ensuring we put our members first. With regards to your feedback regarding our dashboard, I 100% agree with you that this could be improved and we are working hard with out software provider to improve the experience for our members. Once again, may i thank you for your feedback, and if I can be of any further assistance to you in future then please do not hesitate to contact me. With kind regards, Jon Sweeting Commercial Manager Response date: 19th May 2025

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Harpenden Building Society: Savings reviews

29% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (427)

So happy with my building society.

In branch service review

In branch service review

In branch service review

In branch service review

EXCELLENT ONLINE SUPPORT

In branch service review

In branch service review

In branch service review

In branch service review

Good service

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