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Harpenden Building Society: Savings reviews

Name: Savings
Rating: 4.61 (415 reviews)

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4.21

Based on 415 reviews, last reviewed 17th Dec 2025

90% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

82%

Latest highest rating:

4

I received a telephone call yesterday for a request... I received a telephone call yesterday for a request regarding a charity donation nomination Found this quite surprising but if you do need an answer ... Read more Reviewed on: 12th December 2025

Latest lowest rating:

1

Surprise interest rate drop I opened an ISA this October, understanding it was an interest rate of 4.35%. Just checked today and it is 1.6%. Was not told about this, unlike othe... Read more Reviewed on: 17th December 2025

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About this product

Our Harpenden Building Society savings account reviews can help you to find out what life as a Harpenden Building Society customer is really like. And if you have experience of using this product, why not write your review on Smart Money People today?

Harpenden Building Society Savings reviews (415)

Review of the Harpenden Building Society, Savings:

The phone is always answered and the staff are polit...

The phone is always answered and the staff are polite and helpful. You feel valued, rather than a number or unknown. Reviewed on: 25th February 2025

Reply from Harpenden Building Society This is great to read, thank you for your feedback. Jon Sweeting Commercial Manager Response date: 11th March 2025

Always friendly and helpful and customer focussed .

Always friendly and helpful and customer focussed . Particularly grateful for their time and understanding when my husband died. Equally helpful whether in telephone discussion or in person. The best customer experience I have had in recent times. Reviewed on: 30th January 2025

Reply from Harpenden Building Society Hi Jaqueline, Thank you for your lovely review, and I'm glad we were able to help you at such a difficult time. We really appreciate you taking the time to tell us about your experience. If we can be of any further help in future then please do not hesitate to contact us. Jon Sweeting Commercial Manager Response date: 31st January 2025

In branch service review

The staff are very friendly and you have got good savings accounts. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your feedback, it's really appreciated. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Usually quick and efficient. Dealt with a difficult situation with no problem (death of our treasurer). Gill was my main contact. Reviewed on: 27th January 2025

Reply from Harpenden Building Society Thank you for your review. I'm glad that we were able to help with a difficult situation. I'll make sure that this is fed back to Gill. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Personal, polite, helpful and efficient, with much valued face-to-face contact in branch and talking to an actual person over the phone!. Reviewed on: 23rd January 2025

Reply from Harpenden Building Society Thank you for your feedback, we're thrilled that you are happy with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Bev and team at Leighton Buzzard do all they can to help, I look forward to visiting - they should be rewarded for all they do. Reviewed on: 16th January 2025

Reply from Harpenden Building Society Thank you for your comments, and we're thrilled you are pleased with our service. I will make sure that this is fed back to Bev and the team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

We did what we wanted without any fuss or long unnecessary interviews. No appointment needed. Staff very effient and friendly. Passbooks are issues too which is excellent. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your feedback and we're thrilled that you are pleased with our service. We always try to complete our work with as little fuss as possible. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

I like the availability of a passbook, limited access to these nowadays but not everybody does online or apps, so it's much appreciated. Friendly team. Reviewed on: 9th January 2025

Reply from Harpenden Building Society Thank you for your review, we're thrilled that you are pleased with our service. Passbooks remain an emotive subject in the Building Society world, and we do understand the importance of these to our members Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

In branch service review

Very friendly and helpful at the Tring branch. Reviewed on: 1st January 2025

Reply from Harpenden Building Society This is great to read. I will make sure that this is fed back to our Tring branch team. Kind regards, Jon Sweeting Commercial Manager Response date: 25th February 2025

Courteous and efficient.

Easy to connect and fully responsive to questions. Reviewed on: 20th December 2024

Reply from Harpenden Building Society Thank you for your review and we're thrilled that you are pleased with our service. Kind regards, Jon Sweeting Commercial Manager Response date: 23rd December 2024

In branch service review

It is a small building society perhaps with fewer customers hence it's quiet and you can do any transactions in no time. No queues which I like. Reviewed on: 1st December 2024

Reply from Harpenden Building Society Thank you for your review, it is appreciated. Jon Sweeting Commercial Manager Response date: 8th January 2025

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Harpenden Building Society: Savings reviews

90% decrease in 5 star reviews

No new 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Harpenden Building Society Savings reviews (415)

The phone is always answered and the staff are polit...

Always friendly and helpful and customer focussed .

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

In branch service review

Courteous and efficient.

In branch service review

Do you have a different Harpenden Building Society product?

Want to see more from Harpenden Building Society?

Mortgages

Join Smart Money People

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