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Hastings Direct: Car insurance reviews

Name: Car insurance
Rating: 3.16 (674 reviews)

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3.07

Based on 674 reviews, last reviewed 31st Oct 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

20%

35%

Latest highest rating:

4

Better value for money The price drop from my last insurer was very impressive, for a lot of the same coverage. I haven't as of yet had to report or claim anything but every... Read more Reviewed on: 1st October 2025

Latest lowest rating:

1

Rejected claim approved by FOS - AVOID AT ALL COSTS Hi Everyone, hope this helps someone being scammed by Hastings. I wanted to share a rather unhappy exchange with Hastings Insurance (Advantage Insura... Read more Reviewed on: 31st October 2025

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About this product

Hastings Direct provide award-winning car insurance.

You can get a Hastings Direct car insurance quote online and manage your policy via the mobile app. There are three levels of cover, Essentials, Direct and Premier. They're available as an online product which is a lower cost, self-service policy that you manage yourself.

Hastings Direct car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Hastings Direct before, you can also leave a review and share your experience.

Hastings Direct Car insurance reviews (674)

Review of the Hastings Direct, Car insurance:

Definitely room for improvement

First off I was happy with my quote when I first took out my car insurance with Hastings direct, it was actually the cheapest one showing on compare the market. The online process was easy and straightforward. I pay monthly and thankfully there wasn’t a huge upfront payment to be made. I was disappointed during the COVID-19 pandemic, as we were in full lockdown, I wasn’t even using my car for weeks On end, but still had to pay a hefty monthly bill for a car that was just sat on my driveway. I asked the company if they could suspend my insurance for a month, thus meaning I could miss a payment, nope that wasn’t possible, i’d have to cancel my insurance altogether. I was mainly upset because another well known insurance company was offering a coronavirus refund to all of their customers, now that’s a goodwill gesture. After all of that, my insurance is due for renewal soon and Hastings has emailed to let me know that if I renew with them, then I can keep paying the same payments every month for another year, the figure hasn’t even dropped slightly. I go look on compare the market again and a quote with Hastings direct is showing up as £50 cheaper than what they’re offering me in my email! Robbers. Reviewed on: 4th September 2020

Their insurance portal is easy to use

Their insurance portal is easy to use and setting everything up was good. It was cheaper than every other insurance on the market by quite a lot. To make a change it is easy, but I do think there are quite long wait times sometimes to speak to someone. Reviewed on: 5th September 2025

All right so far

Straightforward to set up contract with them, easy-to-use app. Corrected my NC bonus years and amended direct debit on the spot. All in all, competitive, user-friendly and on the ball. Reviewed on: 5th September 2025

Having just reviewed my multi-car insurance with the...

Having just reviewed my multi-car insurance with them, the discount was better than elsewhere, so really helping me save money. Reviewed on: 5th September 2025

Cost a premium to add 2nd car onto the insurance and...

Cost a premium to add 2nd car onto the insurance and it wasn't even for a full year as it has to have the same end date as the 1st car. Why can't it be cheaper if it's not the full year? Reviewed on: 5th September 2025

Easy to purchase good customer service

Easy to purchase good customer service Reviewed on: 5th September 2025

Good renewal process.

Good renewal process. They have given me the cheapest price 3 years in a row. Reviewed on: 5th September 2025

Hastings Direct were great

Hastings Direct were not only the cheapest but also I have had good experiences with the call centre Reviewed on: 5th September 2025

Brilliant service

I needed car insurance as my one had run out. After much searching I came across Hastings whose policy included breakdown cover and they even reduced the cost when I spoke to an advisor Reviewed on: 5th September 2025

Renewal process was insane.

Renewal process was insane. Offered something double from previous year with zero claims made. Then called and was offered something less what I was previously. Reviewed on: 5th September 2025

Very efficient and easy to communicate with

Very efficient and easy to communicate with Reviewed on: 5th September 2025

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