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Hastings Direct: Home Insurance reviews

Name: Home Insurance
Rating: 3.22 (58 reviews)

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3.02

Based on 58 reviews, last reviewed 18th May 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

40%

16%

34%

Latest highest rating:

5

Great price, not had to contact them yet though Great price, not had to contact them yet though Reviewed on: 5th September 2024

Latest lowest rating:

1

Do not buy the insurance from them, you will flush t... Do not buy the insurance from them, you will flush the money down the toilet. The only thing they are able to do is finding excuses over excuses to de... Read more Reviewed on: 18th May 2025

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About this product

Before taking out a home insurance policy, you should check customer reviews to be confident that the provider is reputable. Although a secure policy is key, a provider you can trust is just as important. We collect Hastings Direct home insurance reviews to provide you with insight from genuine policyholders.

Hastings Direct offers buildings insurance, contents insurance and a combined policy of the two. Choose between Hastings Direct and Hastings Premier, depending on your needs. All policies can be tailored to meet your individual needs and budget. You can make your policy more secure by adding on additional extras.

Does Hastings Direct sound like the right provider for your home insurance needs? Find out more about the insurer and its policies from genuine policyholders on Smart Money People. Learn how satisfied customers were with the service they received and whether they would renew their policies. Find out how secure both levels of cover are to help determine which is right for you. Read our Hastings Direct home insurance reviews today.

Have you had a home insurance policy with Hastings Direct? Share your experience with others. Tell us why you chose them as your insurer, and which policy you selected. Were you satisfied with your choice and was the price of your premium reasonable for the level of cover? Would you recommend Hastings Direct to your family and friends?

Write an honest Hastings Direct home insurance review. Together, we can help people like you make better decisions.

Hastings Direct Home Insurance reviews (58)

Review of the Hastings Direct, Home Insurance:

Do not buy the insurance from them, you will flush t...

Do not buy the insurance from them, you will flush the money down the toilet. The only thing they are able to do is finding excuses over excuses to deny your claim. Absolutely the worse insurance company I have been with. Cancelled my insurance after 6 months. I have a external wall damaged by the storm in December. First they said it wasn't coved because wear and tear, then because the weather condition, then back to wear and tear excuse, then I wasn't covered because I already claimed for the conservatory (I don't have a conservatory and I just bought the house couple of months before) then I have to proof ownership, not of the house but of the wall. Then denied and closed my complaint without giving a toss, then I gave up regardless the ombudsman service said my claim is based on fact, but the legal procedure will be more expensive than fixing the wall on my own expenses. Save yourself and avoid this company like the plague. Reviewed on: 18th May 2025

The best product for the price

The best product for the price, comprehensive cover with value Reviewed on: 24th August 2024

Competitively priced.

To date I have not had to make a claim and have limited dealings with Hastings but customer service has been polite and efficient and pricing competitive. Reviewed on: 23rd August 2024

Our home insurance was very competitively priced, wi...

Our home insurance was very competitively priced, with low excesses and high cover. It was easy to personalise our cover and add on valuables such as an engagement ring, and gadget cover for both inside and outside the home. Reviewed on: 23rd August 2024

So easy to use their website and get a quote

So easy to use their website and get a quote Reviewed on: 23rd August 2024

Really easy to set up a policy.

Really easy to set up a policy. They’re always competitively priced against other providers. Their app makes the policy easy to manage and if you need to make any changes. Reviewed on: 23rd August 2024

Were the cheapest by a small amount but have used in...

Were the cheapest by a small amount but have used in the past and very competitive and good customer service. The app they have is about as good as insurance companies have figured out so far. Always worth topping up with a cashback somewhere too Reviewed on: 23rd August 2024

Disgrace.

Disgrace. Basically accused of lying to save them £100. Because I was not in the room when the damage occurred they referred to this as an inconsistency rather than simply honest. Liars and cheats. Took 3 months to refuse to pay so paid £50 in premiums whilst waiting. AVOID. Reviewed on: 10th January 2024

If only minus stars were possible!

Horrific! A leak that started the size of a coin is now over 4 ft in diameter! They've sent 3 plumbers who have all made the situation worse. It's a living hell! Reviewed on: 26th December 2023

Do not bother

We recently started a bathroom renovation. Upon the bathroom being ripped out our builder discovered that 5 joists under the floor boards had rotted from water damage. This was unbeknownst to us as there hasn’t been any indication of a leak. I contacted Hastings to explain and they at first were great and quick to sort out alternative accommodation for us due to having no access to toilet facilities. 4 days later a surveyor came, the claim was declined and we have been left not knowing which way to turn to make our house structurally safe again. And given about 18 hours notice to check out of the hotel we had been put up in. The claim was declined as the joist damage was put down as previous damage to before our policy was taken out as the surveyor said their must have been a long term escape of water from somewhere to cause the level of damage. He then also put it down to failed sealant around the bath which is an exclusion on the policy even though the bathroom is a complete shell back to brick so he was clearly just making a guess! If we wouldn’t have started the bathroom renovation we would have been none the wiser to this damage until a serious accident happened and the bath fell through the kitchen ceiling. How can a claim not be valid when there is no evidence of any escape of water that we could have fixed? We are a young family with a disabled child. His health is now being put at risk as he has respiratory issues that require us to give him steam baths regularly. I am utterly disgusted with Hastings lack of morals. I have hone, contents and car insurance with them. Not for much longer!! Reviewed on: 27th October 2023

Very clear policy at a good price

This seems to be a good quality product from a reputable provider. It's low in price but seems to offer good peace of mind. Reviewed on: 8th September 2023

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