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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.49 (396 reviews)

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4.59

Based on 396 reviews, last reviewed 20th Feb 2026

30% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

The operator was very kind, patient and courteous The operator was very kind, patient and courteous Reviewed on: 18th February 2026

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Hinckley & Rugby Building Society only provide new mortgages that are arranged through a mortgage broker.

Hinckley & Rugby Building Society have partnered with the Mortgage Advice Bureau. They provide mortgage guidance searching through over 90 lenders to find you a lender.

Hinckley & Rugby Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Hinckley & Rugby Building Society before, you can also leave a review and share your experience.

Hinckley & Rugby Building Society Mortgages reviews (396)

Review of the Hinckley & Rugby Building Society, Mortgages:

Very fast processing.

Very fast processing. I was expecting this to be taking more time but it was very fast. I am very pleased. Reviewed on: 10th December 2024

Reply from Hinckley & Rugby Building Society Hi Sangeeth, It’s great to hear you were pleased with the speed of our mortgage process. We are working hard to introduce efficiencies which make the process as smooth as possible for our members. Thank you for taking the time to pass on your feedback. Should you need any further assistance in the future please do not hesitate to contact our team. Response date: 11th December 2024

Mortgage Questions

Simone was helpful, knowledgeable and professional. She made time to answer my mortgage questions and ensured I was happy with the answers. She followed up by emailing information quickly. Thanks for great service today Reviewed on: 10th January 2024

Reply from Hinckley & Rugby Building Society Hello Mark, thank you so much for this feedback about the service you received from Simone in our mortgage team. We’re really happy to hear our communications were clear and timely and it’s always very encouraging to hear comments like this and a pleasure to pass them on to individuals. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Good service!

Good! Great communication! advisor we spoke with helped us with all questions we had! Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you so much for your comments. Our team works hard to provide excellent communication and support, so we're really happy to hear that you had a positive experience and that our advisor could assist you with all your questions. If you ever need anything else, please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 15th January 2024

Friendly and helpful staff, don't have to wait long...

Friendly and helpful staff, don't have to wait long for your call to be answered. Reviewed on: 9th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback Melissa, it’s great to hear you didn’t wait long for your calls to be answered and you found our team friendly and helpful. That’s exactly the type of service we’re aiming to provide to all of our valued members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Mortgage questions swiftly answered

I spoke with Jo Tidey, from the contracts variations team regarding a query relating to the term of my mortgage. I found Joe to be super helpful and knowledgeable. Reviewed on: 8th January 2024

Reply from Hinckley & Rugby Building Society Hi Jay, it’s always a pleasure to hear comments like this about our people. Thank you for taking the time to pass on your valuable feedback, which we will happily share with Jo and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

I have aways found all your staff to be most helpful...

I have aways found all your staff to be most helpful and informative, do not insist on e mail but will take the time to converse. It is a pleasure to deal with all star who I have had reason to speak to Reviewed on: 5th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our mortgage team. We believe it’s always worth taking the time to speak to our members and we’re really happy to hear you value that service. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Great service

Simone was very pleasant, helpful and efficient Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your feedback about the service you received from Simone in our mortgage team. We will, of course, pass on your comments to Simone personally and her manager. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th January 2024

Very efficient and friendly staff.

Very efficient and friendly staff. Always able to help and will do their best to make sure you are happy with the outcome of your enquiry. Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our team. Making sure our members are happy is paramount and if we can deliver our services in a friendly and efficient way then we're happy too! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

When dealing with H&R, I have made contact with a hu...

When dealing with H&R, I have made contact with a human who could deal with my business without having to wait in an automated queue that played repeated, awful music. Each agent was polite and knowledgeable. Recently, you have been calling me every once in a while, indicating regular human review of my account. Reviewed on: 4th January 2024

Reply from Hinckley & Rugby Building Society This feedback is greatly appreciated thank you for taking the time. We do pride ourselves on a personal and human approach, which does appear to be getting a little lost in certain organisations, so it’s good to hear that’s something our members value. We appreciate your time taken to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

The lady I spoke with was very helpful and knowledge...

The lady I spoke with was very helpful and knowledgeable. She provided a very comprehensive overview giving me the full and complete information. Reviewed on: 3rd January 2024

Reply from Hinckley & Rugby Building Society Thank you for your feedback about our mortgage team. It’s great to hear our members feel well informed by our people who, of course, are here to help whenever possible. We appreciate your time taken to pass on your comments. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 8th January 2024

Mortgage delay

In terms of customers service, Angela Reuss gets five stars. She was excellent. However, I’m not sure I would recommend the company to family and friends because of how long H&R took to finalise the mortgage. In addition, it would be significantly easier for customers if there was an online portal where they could see the updated value of their mortgage. Reviewed on: 21st December 2023

Reply from Hinckley & Rugby Building Society It’s great to hear you were really pleased with the service you received from Angela, we will happily share your comments with her and her team. However, we’re sorry to to hear you were disappointed with the speed of our process and the facilities we were able to offer. If you would like to get in touch with our lending team, I am sure they would welcome the opportunity to talk through your thoughts. Response date: 22nd December 2023

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