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Hinckley & Rugby Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.47 (372 reviews)

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4.56

Based on 372 reviews, last reviewed 10th May 2025

250% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

Latest highest rating:

5

H&R provided a flexible mortgage which suited my ne... H&R provided a flexible mortgage which suited my needs , many of the big banks building societies did not or has numerous restriction's. H&R customer... Read more Reviewed on: 10th May 2025

Latest lowest rating:

1

Slow, poor value and unhelpful Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multipl... Read more Reviewed on: 24th May 2024

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About this product

Your home is likely to be your largest financial purchase, so finding the right lender is key. We collect Hinckley & Rugby Building Society mortgage reviews to help you make an informed decision.

Hinkley & Rugby Building Society is a mutual organisation that provides a range of mortgage products. Before taking out a mortgage product, make sure that you’re confident with the terms, conditions and interest rates. Always contact the lender or an independent advisor if you have any questions or need help understanding your options.

Are you considering Hinckley & Rugby Building Society as your mortgage lender? Gain valuable insight into the Society by reading the reviews on Smart Money People. Find out what mortgage products homeowners have and how satisfied they have been throughout the term. Learn more about the customer service received and whether borrowers would recommend the lender to family and friends. All of this and more can be found in our Hinckley & Rugby Building Society mortgage reviews.

Did Hinckley & Rugby Building Society help you purchase your dream home? Share your experience with others by writing a review. Tell us why you chose Hinckley & Rugby Building Society. Did you feel supported throughout the application process? Has the Society kept you up to date with any important mortgage news and changes? Would you recommend your mortgage product to family and friends? Write a Hinckley & Rugby Building Society mortgage review today.

Hinckley & Rugby Building Society Mortgages reviews (372)

Review of the Hinckley & Rugby Building Society, Mortgages:

Mortgage Redemption Support

I recently contacted H&R to ask about redeeming my mortgage. I was helped by Deborah Winterton who gave me excellent support. Throughout the redemption process Deborah communicated regularly and promptly and gave me all of the information and help that I needed. Reviewed on: 28th July 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 29th July 2022

The communication and level of support has been reas...

The communication and level of support has been reassuring. Callum always listened and addressed all concerns raised with him in a professional and timely manner. There is always someone to speak with and answer the questions. Reviewed on: 11th September 2024

Reply from Hinckley & Rugby Building Society Hi Fatima, Thank you very much for your feedback It’s great to hear you’ve found our team to be supportive and reassuring. We absolutely strive to be there for our members with all the information they need to ensure they have a good understanding of our processes and products. Should you need any further assistance please do not hesitate to reach out, that’s exactly why we’re here. We will also ensure your comments are shared with Callum personally. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th September 2024

Super smooth service

Super smooth process and incredibly helpful and friendly team on the phone, made the transition from my old HRBS mortgage to the new one very straightforward. Reviewed on: 14th August 2024

Reply from Hinckley & Rugby Building Society Thank you very much for taking the time to pass on this encouraging feedback Andrew. It’s great to hear you found our service to be efficient and that you decided to choose the Society as your mortgage provider again. Should you need any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 16th August 2024

Disappointing comms

Disappointing to not receive more information about mortgage completion process Reviewed on: 3rd August 2024

Reply from Hinckley & Rugby Building Society Hi Roberto, I am sorry to hear you felt disappointed in the level of communication you received regarding the mortgage completion process. Please be assured your comments will be shared with the team. We aim to continually improve and develop our services, therefore feedback like this is extremely valuable, thank you for taking the time to provide this to us. Should you wish to discuss this any further please do not hesitate to get in touch https://www.hrbs.co.uk/contact-us/ or by calling 0800 4346343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024

The lady who I spoke to was very polite and...

The lady who I spoke to was very polite and helpful Reviewed on: 26th June 2024

Reply from Hinckley & Rugby Building Society Hi Jaspreet Thank you for your feedback about the service you received from our mortgage team. Polite and helpful is exactly what we want to be delivering to all of our members, so its heartening to hear that’s how you would summarise your experience. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

World class service

We couldn’t be more grateful for all the help and support we have had. Everyone in the team has been patient, empathetic, and willing to challenge policy to make sure we got great service. Reviewed on: 19th June 2024

Reply from Hinckley & Rugby Building Society Hi Chris Thank you so much for taking the time to pass on your feedback. This really is music to our ears. We pride ourselves on truly listening to each case individually and our ability to be flexible when necessary, so its great we were able to deliver this for you and offer a suitable mortgage solution. We’re absolutely thrilled to hear you felt you received ‘world class service’ from our team! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

Excellent customer care

Just spoken to Simone in “customer care.”excellent, extremely good communication skills, has a sense of humour, accurate in her responses, and showed much empathy towards myself the client. Reviewed on: 17th June 2024

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to pass on your lovely feedback about the service you received from Simone. We agree it’s always encouraging to receive service from a human with a personality, we encourage our staff to be real and of course, also empathetic, so it’s great to hear that’s how Simone came across to you. We will happily share your comments with Simone directly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 4th July 2024

very polite, knowledgeable and efficient

very polite, knowledgeable and efficient Reviewed on: 29th May 2024

Reply from Hinckley & Rugby Building Society Thank you for your comments regarding your experience dealing with the mortgage team. It’s great to hear you found them to be polite, efficient, and knowledgeable, these are all words we’re happy to receive about our teams. Thank you for choosing the Society for your mortgage and taking the time to provide us with your feedback. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th May 2024

Slow, poor value and unhelpful

Took 8 months to arrange a remortgage, response to any communication always exceptionally slow and often asked to provide the same information multiple times. Made the already stressful process of renovating a house even more challenging than it needed to be. Largely unhelpful throughout. Reviewed on: 24th May 2024

Reply from Hinckley & Rugby Building Society We are sorry to hear that our service has not met your expectations. Thank you for your taking the time to pass on your feedback – we would be very grateful if you could contact us so that we can discuss the processing of your application, we’re keen to learn from past experiences and address areas we could improve: https://www.hrbs.co.uk/contact-us/ Response date: 28th May 2024

Over 30 years great service.

We have had our mortgage with H&R for over 30 years and have always had excellent service. Whenever we have had questions or needed to take further borrowing for work on the house the process has been clear and support helpful. Reviewed on: 22nd May 2024

Reply from Hinckley & Rugby Building Society Hi Suzy, Thank you for this very encouraging feedback regarding our mortgage team. It’s wonderful to hear you have been with the Society for an amazing 30 years and equally great to hear your experience has been a very positive one. Thank you for your loyalty and also for taking the time to pass on your comments, both are very much appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 28th May 2024

Why are you asking irrelevant questions?

I think you haven’t bothered to read my previous mortgage submission to you, since I am an existing customer porting my existing mortgage and you don’t seem to know that. If you had you would know that I am retired and can’t offer a P60 or income statements. That’s why I was advised to use you in the first place. This has been made clear numerous times to Laura Thornton. Your first pension offer made it perfectly clear that I could port my current mortgage to my new house and ALL new details were supplied. Yet you are treating me as a new customer. You either want to retain me as an existing , fully paid up customer or you don’t, in which case I’ll discontinue your services. Please let me know which. Reviewed on: 22nd May 2024

Reply from Hinckley & Rugby Building Society Thank you for getting in touch and providing us with this valuable feedback. We are very sorry that you are unhappy with the service you’ve received. A member of our Lending Team will be in contact with you to discuss your application, resolve the issues that you are experiencing and answer any questions you may have. Response date: 28th May 2024

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