Write a review

Go to business site

Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

View other Hinckley & Rugby Building Society products

4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

45% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

Verified source

Visit provider site Read all reviews See your review

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Fab service

The staff at Nuneaton are always friendly and polite, very personable and make things so easy, thank you! Reviewed on: 26th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your kind feedback. We know that our members love our branches and receiving your review has only confirmed that! We appreciate you taking the time to share your views. Response date: 27th April 2021

Account Opening

Together with my wife we visited the branch today and opened 3 bond accounts. We were dealt with so well, such a friendly yet professional service, it was a pleasurable experience for us both, so appreciated. Many thanks to all at the South Winston branch. Reviewed on: 22nd April 2021

Reply from Hinckley & Rugby Building Society Thank you for taking the time to provide your review. Our branch staff pride themselves on delivering an efficient and helpful experience to customers and will be pleased to know you were happy with the service you received. Response date: 22nd April 2021

Excellent service

My husband and I visited the Wigston branch this morning as I wanted to open a 5 & 2 year bond. The cashier was very friendly, explained the bonds further and advised my pass books would be posted to me. I've just received an email to say that they have been posted and will be with me soon. I came away from the branch feeling very pleased with how we were treated, the lady was lovely which really makes a difference - so appreciate such kind service! I'm so glad that I've chosen Hinckley and Rugby Building Society, thank you so much! Reviewed on: 22nd April 2021

Customer Experience

Very efficient process given the present circumstances. Reviewed on: 22nd April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. Your comments will be passed on to our team who will be delighted that you were happy with the service they provided. Thank you for saving with us. Response date: 22nd April 2021

Very friendly and helpful.

Opened a new account. Helped me complete the paperwork and was very friendly. Reviewed on: 21st April 2021

Very poor customer service

Using the Covid pandemic to drastically reduce service to existing customers. In my case, impossible to make any sort of contact regarding the death of my mother. Though most retail financial institutions are adopting similar tactics, there are a few which react to their clients in a business-like manner. When H&R have time to deal with me, I'll be very happy to close my account Reviewed on: 21st April 2021

Castle Street branch experience.

Really efficient and friendly member who opened account. Was told passbook would in post which it did following day. Reviewed on: 21st April 2021

child saver account

First visit to H/R B S. Very pleasant - staff helpful and friendly. Paperwork received promptly Reviewed on: 21st April 2021

Amazing customer service.

Prompt, efficient and first class service. Very friendly, courteous and helpful customer assistants. Best Building Society in Coalville. Reviewed on: 20th April 2021

Reply from Hinckley & Rugby Building Society Thank you for your lovely feedback. We’re so happy that you were pleased with the service you received in our branch. Our staff members always strive to be as helpful as possible and will be delighted to hear that you had such a positive experience. Response date: 21st April 2021

Account transfer

Excellent service and extremely helpful staff. Reviewed on: 19th April 2021

Do you have a different Hinckley & Rugby Building Society product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Savings
from Manchester Credit Union 4.90 from 480 reviews
Direct Saver
from NS&I 3.67 from 3 reviews
Savings
from OakNorth 4.93 from 669 reviews

Want to see more from Hinckley & Rugby Building Society?

Mortgages
from Hinckley & Rugby Building Society 4.62 from 402 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub