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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

35% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

Very quick and efficient service.

Very quick and efficient service. However would have been better if the savings account could have been opened online. Reviewed on: 23rd September 2025

Reply from Hinckley & Rugby Building Society Hi Glyn, Thank you so much for your feedback - we’re really pleased to hear you found the service quick and efficient! We also appreciate your suggestion about opening savings accounts online. We’re actively working on expanding our digital services to make saving with us even easier. So please do watch this space, we’re excited about what’s to come! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts — it really helps us grow and improve. Response date: 3rd October 2025

Very friendly staff.

Very friendly staff. Knowledgeable to a point but when unsure checked with soneone Reviewed on: 22nd September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your feedback Ros - we really appreciate you taking the time to share your experience with us. We’re so pleased to hear that you found our staff friendly and helpful. And it’s encouraging to hear that when something wasn’t certain, the team took the time to check with a colleague to make sure you received the right information. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for your feedback — it really means a lot to us. Response date: 3rd October 2025

Very helpful staff

The ladies I spoke to were very knowledgeable, kind, helpful and informative. They made opening a new account very easy. Reviewed on: 20th September 2025

Reply from Hinckley & Rugby Building Society Thank you so much for taking the time to share your feedback - we really appreciate it! Our team takes great pride in delivering personal, friendly, face-to-face service in our branches, so it’s fantastic to hear your experience reflected that. We're especially pleased to know that our Rugby team made your account opening process smooth and straightforward. Thank you again for choosing to save with the Society — it means a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Lutterworth Branch

Staff at Lutterworth Branch are, without fail, professional, efficient, courteous and kind. Best experience of good customer service. Never, ever close this Branch! Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Penelope, Wow - what fantastic feedback! Thank you so much for taking the time to share your experience with us. We’re truly committed to offering personal, friendly, face-to-face service in our branches, so hearing how much you value this means a great deal. Your kind words will be shared with our Lutterworth team, who will be absolutely delighted to know they made such a positive impression. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again, Penelope — your support is very much appreciated Response date: 3rd October 2025

Branch helpfulness

The branch were very helpful with all our requirements and needs Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hi Sarah, Thank you for taking the time to provide us with this feedback for our team in Lutterworth. It’s encouraging to hear the team were able to assist you with all your requirements and have provided a helpful service to you. Our members are first priority so we’re very happy to receive comments like this. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Great service with a smile and good products

Great service with a smile and good products Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello John, and thank you for taking the time to provide us with this positive feedback for our team in Lutterworth. We’re very pleased to hear you’re happy with our product offering and the friendly service you have received. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

Always excellent service in the Nuneaton branch

Always excellent service in the Nuneaton branch, and always greeted with a smile by the team. Whenever I've had a query the staff have never failed to assist me. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide us with this fabulous feedback for our team in Nuneaton. Our teams take great pride in the personal, friendly face-to-face services we offer in our branches, so it’s fantastic to read these comments. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Response date: 3rd October 2025

The staff at Broughton Astley were very knowledgeabl...

The staff at Broughton Astley were very knowledgeable and efficient. Both ladies were very friendly. Reviewed on: 19th September 2025

Reply from Hinckley & Rugby Building Society Hello Elizabeth, Thank you for your lovely feedback - it’s very much appreciated. We’re so pleased to hear that you found the team at Broughton Astley knowledgeable, efficient, and friendly. We take great pride in delivering a personal and welcoming service, so it’s wonderful to know that came through in your experience. I’ll be sure to pass your kind words on to the team - they’ll be delighted! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

always friendly efficient service

always friendly efficient service Reviewed on: 18th September 2025

Reply from Hinckley & Rugby Building Society Hi Gareth, Thank you so much for your kind words. It’s great to hear that you’ve experienced consistently friendly and efficient service from our Rugby team. We pride ourselves on delivering a personal, face-to-face service, so feedback like yours really means a lot to us. I’ll be sure to pass your comments on to the team — they’ll be delighted to hear it! If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your experience. Response date: 19th September 2025

Staff are friendly, know their products, helpful, kn...

Staff are friendly, know their products, helpful, know their customers Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hello Paula, Thank you so much for your kind feedback, it’s truly appreciated. It’s wonderful to hear how well our team is looking after our members. We take great pride in offering a personal, face-to-face service, so your words mean a lot to us. If you’d be interested in helping shape the future of our services, we’d love to invite you to join our Member Panel. You can find out more and register your interest here: https://www.hrbs.co.uk/member-panel Thanks again for taking the time to share your thoughts. Response date: 19th September 2025

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