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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1622 reviews)

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4.85

Based on 1,622 reviews, last reviewed 2nd Mar 2026

35% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Thank you to TOM for his excellent customer service,... Thank you to TOM for his excellent customer service, patient, and understanding. Reviewed on: 2nd March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1622)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Always receive excellent service by all the team in...

Always receive excellent service by all the team in Lutterworth Reviewed on: 17th September 2025

Reply from Hinckley & Rugby Building Society Hi Deb Many thanks for taking the time to pass on your comments about the team in Lutterworth. It’s a pleasure to hear the team offer consistent excellent service, we take great pride in our face-to-face services offered in our branches so it’s always hugely encouraging to hear it’s appreciated by our members. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 19th September 2025

Helpful well informed staff.

Helpful well informed staff. No waiting. Friendly personal service Reviewed on: 24th August 2025

Reply from Hinckley & Rugby Building Society Hi Jo, Thank you so much for your lovely feedback! We're really pleased to hear that you had a positive experience with our team in Hinckley. Providing friendly, personal service is incredibly important to us, and we're proud to have helpful and well-informed staff who make sure our members feel welcome and supported. We appreciate you taking the time to share your experience! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

I would like to highly commend the excellent custome...

I would like to highly commend the excellent customer service provided by Michelle at the Broughton Astley branch. She was incredibly helpful and her knowledge of the different savings accounts was exceptional. She explained everything so clearly and simply, making it very easy for me to understand the options available. Her professionalism and friendly approach made for a fantastic customer experience. Reviewed on: 21st August 2025

Reply from Hinckley & Rugby Building Society Hello Helen, Thank you so much for taking the time to share your experience at our Broughton Astley branch. We're absolutely delighted to hear that Michelle provided such great service and made your visit so worthwhile and informative. Our members are at the heart of everything we do, and we truly believe in the value of face-to-face service. It's wonderful to know that Michelle’s clear explanations and friendly approach helped you feel confident in your choices. We’re proud to have team members like her who take the time to support our members. Thank you again for your feedback, it means a great deal to us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

Decided to stay with Hinckley & Rugby

Rather than transfer out the matured funds to another bank or building society, we decided to stay with this building society. Excellent friendly service from Marie, Rita and Mandy at the Wigston Branch. It was pleasant to pop in to see them. Reviewed on: 19th August 2025

Reply from Hinckley & Rugby Building Society Hello and thank you for taking the time to provide us your feedback. We’re delighted you decided to keep your savings with us and that you’ve been happy with the service the team in South Wigston offer you. We’re very proud of the friendly face-to-face services our branch teams offer our members, so it’s great to hear it’s valued. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 2nd September 2025

Excellent Service

I was promptly offered a seat when I told counter staff what I was looking for. Liam listened carefully to my situation and offered the right account for my circumstances. There was no hurry, no pressure. I felt valued, something which can be rare for those of us in the OAP pigeon hole! Reviewed on: 13th August 2025

Reply from Hinckley & Rugby Building Society Hello Ann Thanks for taking the time to send us your thoughts on the service you received from Liam. It’s absolutely the case that we value all of our members, and they each receive a service that suits their requirements. It’s great to learn you were given the time and information you required and left feeling very happy with the service you’d received. I will ensure that your comments are share with Liam and the team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Well put together answers and questions knew what wa...

Well put together answers and questions knew what was required. Reviewed on: 12th August 2025

Reply from Hinckley & Rugby Building Society Hi Balvinder Thanks for taking the time to send us your comments. Its good to hear the communications and information you received from our team was well received, please don’t hesitate to get in touch if you need any further assistance. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Very efficient transferring my 120 day account into...

Very efficient transferring my 120 day account into a fixed rate cash ISA. Reviewed on: 11th August 2025

Reply from Hinckley & Rugby Building Society Hi Stephen and thank you for your feedback. It’s good to hear our team in Hinckley were able to assist you with your savings and your requirements were dealt with efficiently. Thank you for choosing the Society to look after your Cash ISA, if we can be of any further assistance please do not hesitate to contact us. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Always friendly and helpful staff.

Always friendly and helpful staff. Nice to have a local branch, you can ask questions face to face. Reviewed on: 9th August 2025

Reply from Hinckley & Rugby Building Society Thank you for taking the time to pass on your comments Alison. It’s great to know our branch continues to prove valuable to our members and the face-to-face service we take great pride in, is appreciated. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 21st August 2025

Friendly and professional staff at the Nuneaton branch.

Friendly and professional staff at the Nuneaton branch. Especially pleased with Di, who offered me great advice, and talked me through all of the different savings products on offer. Always friendly and welcoming at Nuneaton, a great team. Reviewed on: 31st July 2025

Reply from Hinckley & Rugby Building Society Thank you so much for your lovely feedback Diane. We’re thrilled to hear that you had such a positive experience at our Nuneaton branch. Di will be especially pleased to know her advice and support made a difference; she’s a valued member of our team. It’s great to know the whole branch continues to provide a friendly and professional service. We’ll be sure to pass your kind words on to everyone at Nuneaton! Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

Savings Account

Michele was extremely helpful and has always been so whenever my wife and I have met her Reviewed on: 28th July 2025

Reply from Hinckley & Rugby Building Society Hello Brain and thank you for your feedback for Michelle, it’s great to hear you find her to be consistently helpful. Our team takes great pride in supporting our members and providing a personal service, so it’s always rewarding to hear when that effort is valued and noteworthy. Please do not hesitate to reach out such you need any further support and if you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 7th August 2025

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