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Hinckley & Rugby Building Society: Savings reviews

4.82
Based on 1,333 reviews, last reviewed 23rd Feb 2025
15% decrease in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
84%
See only 4 star reviews
13%
See only 3 star reviews
2%
See only 2 star reviews
0%
See only 1 star reviews
1%

Latest highest rating:

5

Really nice person, excellent customer service, Really nice person, excellent customer service, Reviewed on: 23rd February 2025
Paul N's avatar
Paul N

Latest lowest rating:

1

I recently applied for a mortgage with HINCKLEY AND... I recently applied for a mortgage with HINCKLEY AND RUGBY BUILDING SOCIETY and was initially approved for £288,000. However, the offer was unexpected... Read more Reviewed on: 4th October 2024
Amila S's avatar
Amila S

About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1333)

Review of the Hinckley & Rugby Building Society, Savings:

Very easy to open accounts and staff very helpful

5
Very easy to open accounts and staff very helpful Reviewed on: 14th February 2025
Reply from Hinckley & Rugby Building Society Hi Gary Thank for your comments on our account opening process and the service you received from the team. It’s great to hear you found it straightforward and our people helpful, that’s exactly what we’re aiming for. We look forward to welcoming you again in the future and if we can be of any further assistance please do not hesitate to get in touch. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 17th February 2025
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Hinckley & Rugby Building Society

A Real Building Society

4
Nice, friendly & knowledgeable staff. Slight issue with branch opening hours, nothing past 14.00hrs Reviewed on: 27th August 2024
Reply from Hinckley & Rugby Building Society Hi Warren, Thank you for your valuable feedback. It’s great to hear you found the staff knowledgeable and friendly. Regards our opening hours please be aware if there was something you needed to discuss with our team, private appointments are available after 2pm on weekdays – please just contact the branch you’d like to visit to arrange this. Also, we open Saturday mornings until 12pm if that suits you better. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024
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Hinckley & Rugby Building Society

Excellent customer service

5
The Lady we saw Dianne Harris was friendly ,knowledgable and extremely efficient. Reviewed on: 23rd August 2024
Reply from Hinckley & Rugby Building Society Hello Michael Thanks for taking the time to pass on your comments about the service you received from Diane at our branch in Nuneaton. It’s wonderful to hear you came away feeling that you’d received a friendly and knowledgeable service, that’s always our aim so great to hear that it’s been delivered. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024
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Hinckley & Rugby Building Society

Excellent and friendly customer service

5
Excellent and friendly customer service Reviewed on: 22nd August 2024
Reply from Hinckley & Rugby Building Society Hi Colin, Thank you for your feedback about your experience with our team in Coalville. Its music to our ears to hear you found the service to be of a high standard. I know the team work hard to ensure our members feel welcome, as you are, of course our highest priority. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 30th August 2024
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Hinckley & Rugby Building Society

Savings account

4
Liam served me & I have no complaints, but one thing he didn't clarify, which I would have liked him to, was, what happens re the interest, eg no loss of interest, when converting my 120 day notice account to the 180 day notice version. Reviewed on: 20th August 2024
Reply from Hinckley & Rugby Building Society Thank you very much for this valuable feedback and choosing the Society to look after your savings. I will share this with the team so we can ensure this point is made clear in future. I trust that you are now aware that you will not lose any interest moving your money as noted, however should you have any further queries please do not hesitate to get in touch either in branch, or by contacting our customer service team 0800 434 6343. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024
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Hinckley & Rugby Building Society

Friendly, welcoming and very helpful!

5
I had a complex savings issue to deal with, on behalf of a member of my family with particular needs. Caven was really helpful and understanding. He went the extra mile to find the old account details and resolve the problem to our satisfaction. Other members of the team were friendly and welcoming too. Reviewed on: 19th August 2024
Reply from Hinckley & Rugby Building Society Hi Gary, Thank you for taking the time to pass on your feedback. It’s great to hear Caven was able to help you with your enquiries and provide all the information you needed, also that you found the team welcoming and friendly. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024
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Hinckley & Rugby Building Society

Top personal service from our local building society

5
Served by the highly professional Jamie, who introduced us to all available savings products. Explaining everything without any pressure to commit. On the basis of the information provided we were able to decide which savings products suited our needs. Jamie helped us with the application forms and provided guidance and assistance to make the experience painless. Reviewed on: 18th August 2024
Reply from Hinckley & Rugby Building Society Thank you very much for your feedback on the service you received from Jamie. It’s great to hear you were happy with the assistance he provided and that’ve found a savings account with the Society that meets your needs. We’re very happy to be given the opportunity to help our members reach their savings goals! If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 20th August 2024
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Hinckley & Rugby Building Society

Savings Problems

5
Dealt with Tom at Castle Street on numerous things. He dealt with all brilliantly, no drama, no fuss and no problem. Reviewed on: 7th August 2024
Reply from Hinckley & Rugby Building Society Hi Alan, Thank you for taking the time to let us know about the service you’ve received from Tom at our Castle Street branch. It sounds like he has been able to assist you with your enquiries in a hassle-free manner, which is fantastic to hear. Please be assured that your comments have been shared with Tom personally and the wider team. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024
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Hinckley & Rugby Building Society

A 5 star Building Society

5
The staff were knowledgeable and efficient. They dealt with my enquiry in a courteous and discreet manner. Reviewed on: 1st August 2024
Reply from Hinckley & Rugby Building Society Hi David, Thank you for taking the time to pass on your encouraging feedback about our team in South Wigston. It’s good to hear we dealt with your enquiry with the correct level of discretion and that you found our people to be knowledgeable and efficient. Being described as 5 Star Building Society is, of course, what we’re aiming for, so this is wonderful to receive. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024
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Hinckley & Rugby Building Society

Coalville branch front desk fantastic.

5
The staff on the front desk were fantastic. Knowledgeable and very approachable. Highly recommend the Coalville branch! Reviewed on: 31st July 2024
Reply from Hinckley & Rugby Building Society Many thanks for your feedback about our branch team in Coalville. Knowledgeable and approachable is absolutely what we’re aiming for and it’s wonderful to hear you’d recommend our services to others. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024
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Hinckley & Rugby Building Society

We come up from Kent, best branch based isa’s availa...

5
We come up from Kent, best branch based isa’s available. Always greeted with a warm welcome. We really like the personal experience we get from the staff. Reviewed on: 30th July 2024
Reply from Hinckley & Rugby Building Society Hi Nigel Many thanks for taking the time to reflect on the service you received from our team in Rugby. It’s great to hear you felt welcomed and that you the received personal service we always aim to deliver, and, of course, that we were able to offer you the competitive branch-based ISA products you were looking for. Whatever your reason for travelling up from Kent, we very much look forward to seeing you again and assisting you with your savings. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 9th August 2024
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Hinckley & Rugby Building Society

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