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Hinckley & Rugby Building Society: Savings reviews

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

42% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

2%

0%

1%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Lady was lovely,

5

Lady was lovely, nothing too much trouble, listened to me and my brother rattling on , as mum had sadly died the year before, when I needed another account I had all the help I needed. Reviewed on: 20th October 2024

Reply from Hinckley & Rugby Building Society Hi Dawn, Thank you for taking the time to pass on your thoughts about the service you received from our team in Nuneaton, it’s good to hear you received all the help and time you required on your visit, I’m sure the team welcomed the opportunity to chat with you. We are also very sorry to hear about the loss of your mother. If you are interested in helping us shape the services offered by the Society going forward, perhaps you’d consider joining our Member Panel? For more information and to send us your interest please visit https://www.hrbs.co.uk/member-panel Response date: 25th October 2024

Positive experience

4

Clear, fast, friendly and professional service. Next day response to an online application. Kept updated on the progress of opening the accounts. Reviewed on: 20th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 23rd January 2023

Very happy customer

5

Helpful , easy to get to answer phone , lovely staff overall a pleasure to deal with Excellent company Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Staffed by human beings!

5

No digital assistants that achieve nothing, no tech rigmarole, just a friendly voice who does what they say they will. Full marks! Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Quick and efficient service

5

We had details explained clearly about our request to invest in a savings account. The staff behind the counter were Beccy and Gary. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Fast and friendly

5

I got a very friendly call from HRBS about a new ISA bond I was opening with them. I loved that when they first spoke to me, they explained the context of their call and only then asked me to provide security information to prove they were speaking to the right person. So many other banks and building societies ring you up, but won't explain why they're calling you until after YOU give them security information about yourself to prove who you are. I find that dangerous, and refuse to talk to them. This wasn't necessary with HRBS, and made a refreshing and sensible change. The application process was handled incredibly quickly, too. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

New customer with Hinckley & Rugby

4

Opening my new saving account with Hinckley & Rugby was straight forward, with clear insructions on how to apply. Early communication from staff keeping me informed on how my application was progressing. Very satisfied and would recommend the Hinckley & Rugby B.S. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Good service

5

Staff dealt with my query politely and efficiently. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Excellent customer service

5

Office manager went out his way to send an email with deposit of fund! Very friendly and good contact Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Excellent friendly service.

5

I found the staff very friendly and welcoming. I am new to H&R and so glad I am part of it. Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

Excellent service

5

Couldn’t fault the customer service Reviewed on: 19th January 2023

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 20th January 2023

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