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Hinckley & Rugby Building Society: Savings reviews

Name: Savings
Rating: 4.85 (1625 reviews)

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4.85

Based on 1,625 reviews, last reviewed 5th Mar 2026

43% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

12%

Latest highest rating:

5

Extremely pleased. I was extremely pleased with help and advice given to me by your member of staff at Rugby [sorry did not catch her name],not only was she very helpful... Read more Reviewed on: 5th March 2026

Latest lowest rating:

1

Personal service - long my it last Until now, have always found in-branch and telephone service at Hinckley and Rugby wonderful and I am happy to travel 20 miles to a branch for that al... Read more Reviewed on: 12th October 2025

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About this product

Hinckley & Rugby Building Society savings reviews can help you to find out more about life at Hinckley & Rugby Building Society. How easy is it to contact Hinckley & Rugby Building Society? And how friendly are they? Our Hinckley & Rugby Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Hinckley & Rugby Building Society Savings reviews (1625)

Review of the Hinckley & Rugby Building Society, Savings:

Friendly helpful staff

My application for a fixed rate bond was dealt with quickly and efficiently. There was an issue about ID but a phone call with friendly, helpful and knowledgeable staff sorted it out without any fuss. Reviewed on: 25th September 2019

Good friendly service

Very helpful and explain all aspects. Reviewed on: 21st December 2022

Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 3rd January 2023

Isa

the process of changing to my new isa was so easy with the help of your expert staff at the nuneaton branch Thankyou Reviewed on: 21st December 2022

Reply from Hinckley & Rugby Building Society Reply from Hinckley & Rugby Building Society Thank you for taking the time to leave a review. We appreciate the feedback and will pass this on to the team. Response date: 22nd December 2022

Exceptional customer service

Every time we have any communication with the Rugby office where our accounts are held, we find we have exceptional service - immediate connection by phone and highly responsive staff who commit to returning your call once a query is raised. Simon Terry's team at Rugby phoned several times to discuss an issue and carried out our requests seamlessly. Reviewed on: 21st December 2022

Many Thanks. Linda Doyle and Staff at South Wigston.

Yesterday we were at the South Wigston Branch to arrange for a new account. It is so refreshing to deal with real people in a friendly one to one meeting. Our particular thanks to Linda Doyle for her personal service, knowledge of the product and welcoming approach. Many Thanks. Reviewed on: 21st December 2022

Excellent service

We have recently opened a savings account and were impressed with the friendly professionalism of all the staff at Hinckley and Rugby Building Society Reviewed on: 20th December 2022

Really nice company to deal with

Excellent service from the office who rang me on a couple of occasions with minor queries. Having today 19th Dec just received my paperwork for continuation of a FRISA which ended 29th Nov I can't praise them enough. Well done. Reviewed on: 19th December 2022

Superb professional service

We were welcomed and given details of all savings offered Reviewed on: 19th December 2022

Very helpful staff and product Knowledge

I use the B/S for all of my financial needs, i value the face to face interaction. The staff always very helpful if there is a problem. i like the fact that i get to know the staff and they will recommend things to help make the best of my money. Reviewed on: 19th December 2022

Quality of Service

I have always had excellent service from H&R and the young lady that dealt with me on my last visit was no different. Reviewed on: 17th December 2022

Good traditional building society

Good polite, knowledgeable service with which I was very happy Reviewed on: 13th December 2022

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