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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.38 (80 reviews)

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3.74

Based on 80 reviews, last reviewed 2nd Jan 2026

2900% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

45%

13%

33%

Latest highest rating:

5

Happy that you look after loyal customers. Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

Latest lowest rating:

2

A pilot light on the control unit/thermostat. A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has b... Read more Reviewed on: 30th December 2025

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (80)

Review of the Homeprotect, Home insurance:

Zero customer service. Total six hours on hold. Don't answer emails. No way to talk to them

Had a claim. We paid out thousands for repairs. Loss adjusters approved all quotes but Homeprotect won't pay out. They said 3-7 days. Now past 30 days. Reviewed on: 16th August 2023

Happy that you look after loyal customers.

Happy that you look after loyal customers. Fair to repeat customers Reviewed on: 2nd January 2026

First class service

Prompt attention to my enquiry. Options well explained. Competitive prices Reviewed on: 31st December 2025

Great excellent customer service.

Great excellent customer service. Excellent price compared to others. Reviewed on: 31st December 2025

A pilot light on the control unit/thermostat.

A pilot light on the control unit/thermostat isn't working. This was reported some time ago. Nothing has been done about it by Homeprotect. This has been reported before, but nobody at Homeproytect reads these reviews and takes any notice. Therefore, from my perspective these reviews are a complete waste of time. Reviewed on: 30th December 2025

We have a property with an annex we rent out.

We have a property with an annex we rent out. Home protect provided us with a comprehensive insurance to cover both our home and the annex. Reviewed on: 28th December 2025

Easy to renew,all good.

Easy to renew,all good.Too many emails reviewing it Reviewed on: 22nd December 2025

Poor experience when I called about rain damage to r...

Poor experience when I called about rain damage to roof causing interior damage. Was informed that on the day I had estimated the damage ( it had rained for days so difficult to be exact), the total daily millimetres for my area was insufficient for a claim! Not impressed. Reviewed on: 19th December 2025

Renewal was late, I was expecting a paper cooy!

Renewal was late, I was expecting a paper cooy! Reviewed on: 16th December 2025

Claim being looked at at the moment,but been quick s...

Claim being looked at at the moment,but been quick service so far. Reviewed on: 15th December 2025

Easy to renew

This year we were renewing our policy. So my real experience was last year when we took out the policy. Homeprotect were very helpful and answered our queries. Reviewed on: 15th December 2025

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