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Homeprotect: Home insurance reviews

Name: Home insurance
Rating: 3.56 (95 reviews)

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3.89

Based on 95 reviews, last reviewed 14th Feb 2026

47% increase in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

51%

14%

28%

Latest highest rating:

4

Does what it says on the tin Does what it says on the tin… Good price for what it is. It was all done online, but I’ve never had a reason to speak to customer service. I’m sure if... Read more Reviewed on: 14th February 2026

Latest lowest rating:

1

When policy renew came through at nearly double the... When policy renew came through at nearly double the premium even though no claims. I used chat service where they were unable to bring down the cost .... Read more Reviewed on: 13th February 2026

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About this product

Homeprotect home insurance policies are underwritten by AXA insurance.

With a Homeprotect home insurance policy, basic legal expenses and home emergency cover are included as standard. You can buy a policy for range of situations including unoccupied homes, renovations, working from home and holiday homes.

Homeprotect home insurance reviews help you find out what it’s really like to be a customer. If you’ve used Homeprotect before, you can also leave a review and share your experience.

Homeprotect Home insurance reviews (95)

Review of the Homeprotect, Home insurance:

Non-existent customer service

Like other reviewers I have found HomeProtect's customer service, IT support and banking to be appalling. I took my policy out in April 2022 and every single month HomeProtect fail to take the payment. My bank says the direct debit is set up, HomeProtect say it is set up and yet every single month they fail to take the payment and I have to call up and make payment. They fail to respond to all emails, they never send confirmation emails they say they will, they pass you from handler to handler during each call. An Insurer who cannot handle basics of taking direct debit payments is very concerning, I dred to think how badly they would handle any claim. I wish I had never come accross them. DO NOT USE HomeProtect, shop around and use a competent Insurer. Reviewed on: 31st July 2022

Good company

Straightforward service, easy to understand insurance plans, good customer service Reviewed on: 16th July 2019

Good comprehensive insurance

Fantastically good value for money insurance which provides security for essentially every single potential incident. Reviewed on: 7th July 2019

value

excellent value for money and service Reviewed on: 6th July 2019

CheekyCharges Campaigner

Its ok but very expensive as we are apparantly on a flood plain and nobody else will insure us Reviewed on: 13th March 2016

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