Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.76 (1315 reviews)

View other HSBC products

3.65

Based on 1,315 reviews, last reviewed 12th Jan 2026

100% increase in 5 star reviews

in the past 90 days

67% decrease in 1 star reviews

in the past 90 days

45%

24%

10%

16%

Latest highest rating:

5

Good everyday account. Good everyday account. User-friendly app and good in-branch functionalities and support. The email communication is also good as not spamming unnecess... Read more Reviewed on: 12th January 2026

Latest lowest rating:

1

Worst customer service ever experienced, Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1315)

Review of the HSBC, Bank account:

Honest Bank Surely Cares is HSBC

I have banked with HSBC for a long time and I have had other bank accounts with other banks but for everyday banking hsbc is best . Service is great and the app is excellent. Support always available if you need it . Reviewed on: 2nd April 2025

Good everyday account.

Good everyday account. User-friendly app and good in-branch functionalities and support. The email communication is also good as not spamming unnecessarily. Reviewed on: 12th January 2026

Worst customer service ever experienced,

Worst customer service ever experienced, the whole company is a nightmare, do not trust them with your money Reviewed on: 18th December 2025

Good communication and helpful customer service

Good communication and helpful customer service Reviewed on: 19th November 2025

Zero is their number.

Zero is their number. I paid out my mortgage and signed the discharge papers months ago, only to learn during the sale process that the bank still holds the title authority to MY FULLY PAID PROPERTY. What a bunch of cons. Then they lead you in circles when you try to make them transfer the title authority to your conveyancer when you have to spend hours on the phone or come in in person to claim the right to what was yours ages ago. They never tell you that they needed official instructions from me for authorisation of the title release and would’ve been happy to own the title forever if I hadn’t sold it. The phone operators are also a bunch of morons, hopeless and helpless chickens without brains who can’t even transfer a call to the right mortgage officer who handles my case. WORST BANK EVER!!!!!!!! Reviewed on: 7th November 2025

The person that attended to me was sp helpful and...

The person that attended to me was sp helpful and calm to sort out my problems and respectful Reviewed on: 15th October 2025

Terrible experience

Please please please do not open a business account with HSBC. I just started a new business and decided to open an account with HSBC. I transferred £35,000 into the account so I could pay for supplies for a job I have and to pay the salary of an engineer I have. When I tried to make a payment from my account, a message come up saying I didn't have permission for transfers. I called the helpline and basically they were useless and didn't know why (spent 1 hour and 40 minute s on the call). I then went to a branch and again the branch manager didn't have a clue but could see I couldn't use the account. Their answer was to sit me in a room and call the helpline again. After another hour on the phone, they said my account was under review and they cannot provide me with a time it will take. It could be 3 weeks or 3 months is what I got. So basically, I have paid in 35k that I need for a new business and have absolutely no way of getting it. I feel like I've been scammed and have lost the 100k job due to lack of funds to complete. I'm in the process of opening another account and if I ever get access to my 35k (I'm not sure I will) I will be moving it straight out of the account. The worst experience I've ever had and at a time you need help and support (what their website promises for new businesses). Please avoid at all costs.... Reviewed on: 3rd October 2025

Avoid HSBC. Poor customer service. They don’t listen.

Avoid HSBC. I do not normally do reviews here, but I will do so this time, as I’m considering sacking my bank after decades of loyal custom. I’m also considering putting this out there, as they need a lesson in customer service. They seem incapable of properly listening to a customer. I’ve banked with them since I was a student, and have had a credit card with them since. Last Saturday, they blocked my card without telling me. Tonight was the first opportunity I had to ring and query. They said that they messaged me via the mobile phone banking app. as they had a query over a transaction last Saturday (it was genuine). I said that I don’t use mobile banking. They said they knew, but it’s their standard way of communicating. I queried that as they’d texted me last October over a suspicious transaction. They claimed I had instructed them to cease texting me. I gave them no such transaction, and they couldn’t verify that alleged instruction. I asked for this to be escalated to a manager. The response was to invite me to visit a branch to instruct them to text me in future. They still couldn’t account for what verification they had of an instruction not to text me. They had no answer when I pointed out that a week before, they had texted me a reminder to pay my credit card bill by this coming Thursday (cheque already posted by then, and, yes, they had since received it). I’m taking a leaf out of my late grandfather’s book. If someone upsets you in business and seem disinclined to address it, blacklist them, don’t waste your money on them anymore, and go elsewhere. As my late Dad would have said, tell them to take a running jump!! Reviewed on: 30th September 2025

Terrible interest rates.

Terrible interest rates. Cumbersome getting tax info Reviewed on: 6th September 2025

With HSBC for 26 years.

I've been with HSBC for 26 years and Ive never had any problems. Very good in branch and never an issue online. Reviewed on: 5th September 2025

DO NOT DEAL WITH THESE PEOPLE.

DO NOT DEAL WITH THESE PEOPLE. Absolutely USELESS the lot of them. Complete TIME WASTERS. I had a HSBC creditcard i paid off about 15/20 years ago, applied for a new one, completely wasted my time and didnt approve me, thats the thanks you get!. Claire Mallinson is just as USELESS as your moronic Indian call centers I had to deal with. Reviewed on: 31st July 2025

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Classic Account
from Lloyds Bank 4.02 from 761 reviews
Current Account
from permanent tsb 1.95 from 15 reviews
Everyday Current Account
from Santander 3.70 from 168 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.76 from 6 reviews
Home Insurance
from HSBC 4.46 from 7 reviews
Regular Saver
from HSBC 4.42 from 25 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub