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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Not helpful

Moving accounts, what a nightmare. Reviewed on: 26th May 2017

customer service

I recently had a small problem with my current account and tried to contact hsbc to resolve this over the phone. I rang three times , was left on hold for 30 minutes each time. left messages for someone to contact me.Three weeks later no one has been in touch. I am now trying to contact them via e-mail but so far have just got automated answers. I think it will be easier to change banks Reviewed on: 28th June 2016

No problems

You won't get any huge rates of interest but the service is good and the online banking system is excellent. They seem to keep a close eye on accounts for fraudulent activity and the branch staff are friendly and helpful. Reviewed on: 28th June 2016

Best bank account

Great customer service always contacts you about your account any fraud etc Reviewed on: 26th June 2016

Friendly staff, loyal and trusting

I only hold a bank account with HSBC -which has now been for 12 years! Friendly staff, very loyal, keeps your money safe! Reviewed on: 24th June 2016

great customer service 24/7

great company competitive rates always willing to help Reviewed on: 23rd June 2016

Easy to change details

I went into the branch to change my name after I got married. They let me know what documents I would need, and it was all done quickly and easily. Reviewed on: 23rd June 2016

Awful

awful bank to deal with. Customer service is awful and you cannot speak to anyone english. Also expensive bank charges and I just find them really useless Reviewed on: 22nd June 2016

Averagw

Average day to day banking experience Reviewed on: 20th June 2016

Friendly

I always do my banking in the branch and the staff are always helpful and can't do enough for you. Reviewed on: 20th June 2016

Difficult and unfriendly.

I've found HSBC's online banking a nuisance to use, and I hate telephone banking. I feel like I have to run a gauntlet of unnecessary passwords and processes just to access my own money. I've also changed my name, and HSBC has refused to help me until I make an appointment with a local branch. I'm considering moving to a new bank. Reviewed on: 19th June 2016

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