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HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

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3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

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About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

The app is rubbish!

I use the HSBC app to check my bank account every day and it almost always doesn't load or has 'Sorry this service is unavailable' and it drives me up the wall! Reviewed on: 18th February 2016

foreclosed the moment I told em I was redundant

I decided that I needed to inform the bank that I was redundant and looking for work I know that last post is at 4:30 so when the next day after the 3:00 meeting when a letter arrived telling me they had closed my credit line I knew what the "manager" had been typing during our interview I would like to see these tax avoiding gits get their comeuppance Reviewed on: 18th February 2016

overall satisfation since the '60's

from the Midland days to todays digital offering I've had all the advice and guidance to take me through life, from day to day banking to loans, credit cards and savings. My family have followed suit. Reviewed on: 18th February 2016

Never had any grounds for complaint.

I have been a customer of HSBC since 1987 when it was Midland Bank. I can't fault them in any way, and have embraced the advent of online banking. Reviewed on: 18th February 2016

Extremely frustrating trying to report suspect fraudulent use of my Debit Card

I received a text message asking me to call re suspected fraudulent use of my debit card. I called the number given and quoted the reference given in the text. As they were asking lots of questions including sortcode, account number, name etc I asked for evidence that I was talking to HSBC. The person I was speaking to was quite unhelpful and more or less said that I would have to trust him. He did say I could hang up and call the number on my card. Hanging up and calling another number is a well know trick of fraudsters. His reposne was that there was nothing else he could do. I asked about any information they held such as a phrase, mothers maiden name etc that I had had to give them and was told he didn't have access to that. As I was at work and it is unlikely that the keeping a line open trick would work I tried to call back. It is almost impossible to get through to a real person, it is all press 1,,2,3 etc and then it needs my security number which I didn't have with me at work. Banks need to realise that we can't all remember every password and number. If we have to go through automated systems there needs to be an option to speak to a person when none of the options are applicable or we can't complete the automated sequence. When trying to report fraud or stolen cards surely it should be made easy to get through. After this experience I will probably move banks as there are a lot of offers at the moment trying to persuade customers to move. I am not upset about checking to see if my card had been subject to fraudulent use but they need to realise that they are dealing with customers. Without us they would not have a business. Reviewed on: 17th February 2016

Just a Bank

It was a good bank when i first turned to HSBC now its just another run of the mill Bank Reviewed on: 17th February 2016

never caused me any hassle or charges

most people complain about their banks - mine has been a pleasure to maintain - everything has been great and I would recommend them as FIRST CLASS BANK Reviewed on: 16th February 2016

excellent and friendly

someone always there to help,even if its due to machines and your xcard, very friendly and helpful Reviewed on: 16th February 2016

Local branch is great but move to another town and the staff are grumpy and rude

Locally staff are great, but if you go into a branch where no one knows you the staff can be rude and belligerent. Reviewed on: 16th February 2016

Helpful staff, always ready to listen

When I've had problems the bank staff have always been willing to listen and help asugh as possible this includes helping me when an item I purchased did not arrive, extending overdraft temporarily and more. Reviewed on: 15th February 2016

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