Write a review

Go to business site

HSBC: Bank account reviews

Name: Bank account
Rating: 3.72 (1352 reviews)

View other HSBC products

3.72

Based on 1,352 reviews, last reviewed 8th Mar 2026

2500% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

46%

24%

10%

15%

Latest highest rating:

5

HSBC always alerts me if anything funny is about to... HSBC always alerts me if anything funny is about to happen on my account and it makes me feel like my money is secure Reviewed on: 8th March 2026

Latest lowest rating:

1

Uncomfortable and unreasonably bureaucratic My parents opened an account on my behalf as a child (aged approximately 9), which involved me signing some documents. A decade later, I could not rea... Read more Reviewed on: 24th February 2026

Read all reviews See your review

About this product

The HSBC bank account gives access to a range of other offers, with no monthly account fee.

With an HSBC bank account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC bank account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank account reviews (1352)

Review of the HSBC, Bank account:

Very helpful staff who go out of their way to help you (Kendal branch).

I travel a lot for work and I've often run into problems that HSBC has helped me out with. I once had my debit card stolen and it was difficult to get a replacement while I was abroad. However, the helpful staff at Kendal branch enabled me to get a new card promptly, and they also suggested making my mother a signatory to my account so that she can authorise such processes in the future should a similar situation arise. They really were very helpful! Reviewed on: 2nd January 2016

Very Good

I have a bank account and their customer service is great and online banking is very secure and helpful. Reviewed on: 8th November 2015

excellent

Hsbc is a really reliable bank account to join with, has loads to offer and has really helped me out with overdrafts ect.. Would definitely recommend Reviewed on: 7th November 2015

i have had several bank problems with money being taken from my account and hsbc have always been helpful and quick about getting my money into the account and

there have been two occurrences where money has gone missing from my account when it shouldn't have done. when I told HSBC they were very quick about paying the money back to me until they had resolved the problem. Reviewed on: 6th November 2015

They should improve their services .

Their services are inefficient. The system is complicated. They should improve their services by simplifying their procedure. However, the officers are friendly and helpful. Reviewed on: 5th November 2015

HIGHLY AVERAGE

not overly impressed with the service, other banks offer a better service Reviewed on: 3rd November 2015

Haven't had a problem for well over 10 years

I've been with them for over 10 years and have never had a problem. They've blocked large online payments before but I'd rather they do that in case my details ever get stolen! Reviewed on: 14th September 2015

Happy with this bank account

Have been with this bank since they were called Midland Bank. Never had any reason to want to change Reviewed on: 30th August 2015

One of the best banks with best services. Been a happy customer for 15 years!

HSBC has long since been a bank that has put it's customers satisfaction first. I say this because they will often waver fees just with a simple phone call. They also don't slap on huge fines because you go a few quid over your overdraft. They also occasionally call me to see if everything is ok and that I'm satisfied with their services as bank. Definitely one of the better banks out there, would recommend. Reviewed on: 30th August 2015

I have been a customer of HSBC for over 20 years now and I have never had a problem with them, they are courteous and helpful and most importantly don't bombard me with offers I don't need.

HSBC have proved that they can have exceptional customer service. Some banks bombard you with offers and phonecalls, but with HSBC I only receive what I want to receive. I have been with them for over 20 years, and find their customer service second to none. I rarely have to ring them but when I do they are polite and helpful. I imagine being with them for another 20 years hopefully! Reviewed on: 29th August 2015

Frustrating

I've been with HSBC for over 15 years, and whilst I used it regularly during the initial stages, starting work meant I actually shopped around for accounts that suited me. Which inevitably meant I stopped using my HSBC account, and eventually my HSBC Credit Card (for one that provided Cashback). After many months of non-usage, my account was downgraded to a Basic Account, and a week later they announced the perks of having a HSBC Advance account - namely the £10 extra interest a month for having an Advance account + paying in £300 lump sum. So I decided to move my banking back to HSBC and upgrade account from Basic to Advance. Though this would be easy, unfortunately it was not. I could upgrade to Current Account, but for Current Account to Advance, they couldn't do it without me having put money into the account for at least two months (even though I had the salary slips to prove that I earn enough to satisfy their thresholds). In short, had to wait an extra two months and just about got the account upgraded to Advance in time to benefit from the perks. A week later, and it would have been goodbye HSBC again. Reviewed on: 29th August 2015

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Personal account
from Revolut 4.93 from 89456 reviews
FlexDirect
from Nationwide 4.58 from 334 reviews
Current Account
from Allied Irish Bank - AIB 3.67 from 20 reviews

Want to see more from HSBC?

Stocks and shares ISA
from HSBC 4.86 from 6 reviews
Regular Saver
from HSBC 4.42 from 25 reviews
Home Insurance
from HSBC 4.37 from 7 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub