Write a review

HSBC: Bank Account reviews

Name: Bank Account
Rating: 3.76 (1262 reviews)

View other HSBC products

3.66

Based on 1,262 reviews, last reviewed 3rd Mar 2025

283% increase in 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

44%

24%

11%

15%

Latest highest rating:

5

Very helpful staff & explain everything clearly Very helpful staff & explain everything clearly Reviewed on: 3rd March 2025

Latest lowest rating:

2

Easy to use. Easy to use. Terrible interest rates. Secure to access. Reviewed on: 2nd March 2025

Read all reviews See your review

About this product

The HSBC Bank Account gives access to a range of other offers, with no monthly account fee.

With an HSBC Bank Account, you can apply for an HSBC Global Money Account and convert, hold or send money in 50 currencies. In the app you can freeze or unfreeze your card and get instant notifications when money goes in or out of your account.

HSBC Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used HSBC before, you can also leave a review and share your experience.

HSBC Bank Account reviews (1262)

Review of the HSBC, Bank Account:

Shocking

Used telephone banking to change my address as I have moved. The person I spoke to was not at all clear and spoke very quietly I asked them if they would talk louder but throughout the call they spoke very quietly. They told me after about half an hour that I had not passed the security questions and that the account was locked and I would have to go into a branch of the bank to rectify. The only branch in Northampton is in the town center is closed until 19th December?? My personal account details are being sent to the old address where all the occupants will now have access to my account?? Reviewed on: 25th November 2022

Customer service has always been helpful and the onl...

Customer service has always been helpful and the online banking is simple and intuitive. Reviewed on: 10th September 2024

Unethical bank, if you can get past the login screen

Been with them on a few occasions and every time the same experience. They have the most complicated way to log into their accounts vs other banks. The names they give the codes, OTP, pins etc, vary throughout the process. So just logging in is a case of juggling 7+ different codes and passwords. No other bank seems to make it so hard to login apart from their child company FirstDirect. I had to repeatedly call them to unlock my accounts. Other than that, the bank account is average; nothing special, not even good savings rates like FD. And just like FD; the money isn't invested ethically. Reviewed on: 7th September 2024

Demanding customer but very happy to stay where I am

Moved to them 5 years ago after my previous bank deteriorated badly. Great mobile app, particularly the superb Balance after Bills feature, so you always know what you will have left over to spend, and instant notifications for security and to keep you up to date. Good website, which includes OFX and QIF transaction downloads so you can use your own personal finance software. Only had to ring them a couple of times in five years, and they answered straight away in the middle of the day and were very helpful. Rock solid reliability and dependability, with absolutely no hassles such as glitchy software, logon issues or declined debit or credit card payments that you see with other banks. Apart from the current account and credit card, I've also opened the separate Global Money Account for travelling abroad, and an Online Bonus Saver for quick easy access to extra money through the app if unexpected expenditure arises, and as a holding account until I put money into building society savings. Points for improvement include maybe bringing back the facility to send secure messages from online banking, and increasing the daily transfer limit, but these are very small beer compared to the excellent overall experience. I find their low-ish Ipsos and TrustPilot rankings puzzling, because the bank I left ranks higher with both, but HSBC have been way, way better. Highly recommended if you want hassle-free mobile and online personal banking, that just lets you get on with your life. Reviewed on: 6th September 2024

Good to know

Good service. So impressed to make the effort Reviewed on: 4th September 2024

Awful bank, I would not have recommend to anyone.

Awful bank, I would not have recommend to anyone. They sent 2k to my partners account, we got in touch with them reporting suspicious activity on BA and asking them what the money was for. We were told twice that the transaction is all ok but bank did not tell why the money was sent. After a 4 weeks, we have put the money as a deposit for a new car and two days later this bank took the 2k back, causing my partner going into 2k overdraft. Bank contacted again - they admitted this was their fault as someone from them sent the money to the wrong account. They told us there was nothing they could do about it and told my partner he could re-pay monthly, however monthly interest would be applied. Absolutely disgusting behaviour. Please avoid this bank. Reviewed on: 1st September 2024

I feel like most of my friends get a better experien...

I feel like most of my friends get a better experience from their banks, e.g a good chunk of money when they open their bank, reasonable credit, and overdrafts. My bank got rid of my student overdraft a year early. Reviewed on: 25th August 2024

App is easier to you and they are responsive

App is easier to you and they are responsive Reviewed on: 23rd August 2024

Can’t complain.

Can’t complain. Front line staff could be better trained. The local branch is electronic services. No cash services anymore. I would go to a bank like Metro if it was in town. Reviewed on: 23rd August 2024

HSBC very fast and popular bank for England I like...

HSBC very fast and popular bank for England I like it Reviewed on: 23rd August 2024

Why are they trying to make meuse the bankingapp?.

They seem determined that I have got to have the banking app. Too fiddly. I prefer internet banking! So I now cannot get authorization for payments by credit or debit card. Supposed to send to my phone but they never come! Reviewed on: 2nd August 2024

Do you have a different HSBC product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Current Account
from Metro Bank 4.87 from 10564 reviews
Current Account
from Post Office 2.18 from 3 reviews
Reward Account
from NatWest 4.76 from 935 reviews

There's still more to see!

HSBC has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub