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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.33 (213 reviews)

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2.11

Based on 213 reviews, last reviewed 14th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

18%

13%

56%

Latest highest rating:

5

Very helpful ,professional team ,good app ,easy to o... Very helpful ,professional team ,good app ,easy to operate ,hsbc stand up with my company during corona virus ,all time I revive nite for assistance, ... Read more Reviewed on: 13th April 2024

Latest lowest rating:

1

Nervous Breakdown with HSBC For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been ... Read more Reviewed on: 14th February 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (213)

Review of the HSBC, Business Banking:

Nervous Breakdown with HSBC

For over 50 years, I placed my trust in HSBC (formerly Midland Bank), holding four accounts with them. But in the past two years, that trust has been shattered. The frustration and struggle I have endured with their customer service have been nothing short of exhausting. For the past month, I have been trying—without success—to complete the FATCA process. Each time the form is rejected, yet no one is willing to guide my accountant on how to correct it. It feels like shouting into a void, with no real support or solutions. To make matters worse, I attempted to apply for a business loan, only to find that my only option was an impersonal online form—one that was promptly rejected, with no clarity on how to proceed. I am now desperately searching for a bank that genuinely values its customers and provides in-person assistance when needed. If you care about your time, sanity, and financial well-being, I strongly advise avoiding HSBC—unless you’re willing to endure endless frustration and disappointment. Reviewed on: 14th February 2025

Absolutely appalling 2 hours and still counting trying to get through

You have to speak to someone to get a new security fob, so have no choice. We will be changing bank accounts Reviewed on: 5th October 2021

safegards threaten to clse my account

I banked with hsbc for 28 years savegards gave an ultimatum message online " Do or Die" it was shocking. I am going to move to another organisation to treat me with respect. Reviewed on: 20th September 2021

Very poor

Poor no one seems able to take responsibility passed from pillar to post. Still very happy to take my money though. Reviewed on: 15th September 2021

Long waiting time - lovely staff

I waited hours to connect to register a new security device. Ben, who dealt with me was the nicest customer service agents I have come across in a very long time. Thanks Ben Reviewed on: 3rd September 2021

How HSBC continue to trade is amazing to me.

A Premier and multiple business accounts holder. HSBC has really shown how little they care about their customers. Its staff have no idea what they are doing, and rather than help, they put you on hold and then 'accidentally' cut you off. With millions about to hit an account, the person handling the account could not be found and a reply from their HSBC email simply said they are no longer handling the account - no forwarding contact or number to call. Their practices have literally cost me money and customers. As of next week, I am moving all of my business, savings and mortgages, to another bank. How HSBC continue to trade is amazing to me. I am in no way embellishing, they are awful to work with; and not cheap. Adam Reviewed on: 6th August 2021

I am off to First Direct

So here I am, 30 minutes on hold and counting (it’s also the third department I’ve been told to contact) waiting to understand why I am having a refund reversed after receiving an abrupt message at 11.39 saying “we’ve not heard from you” (I missed a call at 11.38). I have banked with HSBC my whole life but even though the administrative hassle of switching fills me with abject horror, I can’t abide the thought of having to speak to their useless contact centre(s) any more. So it’s off to their subsidiary with much better reviews for customer service I go… Wish me luck. And if you’re thinking of taking the £125 incentive to join HSBC, if you value your sanity, please give it a swerve. Reviewed on: 26th July 2021

DEAD SERVICE

NEEDED TO REPLACE MY SECURITY DEVICE! I CALLED AND GOT TRANSFERRED TO A FEW OPERATORS DURING THE CALL TO GET TO THE CORRECT ONE. TOOK 2HRS 10MINS TO FIND OUT I NEED TO GO TO BRANCH AS I FORGOT MY PASSWORD. WENT TOJEWELERY QUARTER BRANCH IT WAS CLOSED THEN DROVE TO TOWN PARKED IN CARPARK AND PAID FOR A TICKET THINKING IM GOING TO BE THERE FOR A WHILE. GOT TO THE BANK, THAT CLOSED EARLIER AS A COVID CASE WAS REPORTED. SO WASTED HALF A DAY. HAD TO COME BACK THE FOLLOWING DAY AND CALL USING THE PHONE IN THE BANK. THATS NO DIFFERENT WAITED 1HR, 40 MINS TO SPEAK TO AN OPERATOR TO GET MY PROBLEM SORTED. THERE WAS NO EMOION SHOWN BY THE OPERATOR OR STAFF TO APPOLOGISE FOR TAKING THIS LONG!! I WOULD NOT RECOMMEND ANYONE TO JOIN HSBC BUSINESS. LOOKING TO SWITCH BANKS NEXT MONTH Reviewed on: 20th July 2021

Very poor Platform and Service

Business phone banking delays of up to 2 hours, bad app ecosystem, slow and inflexible. On the plus side they've been around for a long time, but not in a great capacity. Reviewed on: 5th July 2021

Customer Support

Work forces me to use HSBC, yet over the last 15 years, their customer service has been the worst I have experienced. They never offer any explanations, empathy or suggest anything which help the customer resolve things. You are dealing with people who can only read of screens and are not allowed to think. Reviewed on: 26th June 2021

Dreadful

Accessing HSBC Business account online is a truly dreadful process. The forms don't work properly. The online assistant crashes. When you try to phone to get assistance I waited 2 hours in a queue and never got through. Is there any online bank worse than this? My other account is First Direct, which is a bank that actually works online. Amazing that these 2 banks are owned by the same company. It's almost like the adults run First Direct and the 13 year olds run HSBC Business Banking. Reviewed on: 24th June 2021

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