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HSBC: Business Banking reviews

Name: Business Banking
Rating: 2.32 (217 reviews)

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2.15

Based on 217 reviews, last reviewed 5th Nov 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

18%

12%

57%

Latest highest rating:

5

VANESSA - LINCOLN HSBC We have had a number of recent meetings with Vanessa from the Lincoln Branch. The service we received was exemplary on all occasions. Vanessa has gu... Read more Reviewed on: 21st October 2025

Latest lowest rating:

1

The worst bank in the UK by far I am a medium size business owner has has the unfortunate experience of banking with HSBC. They absolutely do not care about SME customers. Huge waiti... Read more Reviewed on: 5th November 2025

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About this product

HSBC business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at HSBC is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of HSBC business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

HSBC Business Banking reviews (217)

Review of the HSBC, Business Banking:

Worse bank ever

Too busy laundering cash for Russian Oligarchs to bother with SMEs Reviewed on: 7th March 2022

A disorganised mess

Mostly awful. The app is hard to use. Getting through to the bank takes ages every time. Most departments don’t know where their responsibility ends and another begins. Each department doesn’t know what other departments do. Mostly the staff are lovely though and doing their best. I am now resorting to capitals. AT THE MOMENT I’M TRYING TO CLOSE MY BANK ACCOUNT AND THEY HAVEN’T CLOSED IT IN SIX WEEKS. APPARENTLY THERE’S A QUEUE. NEITHER HAVE THEY SENT ME THE THOUSANDS OF POUNDS IN MY ACCOUNT THAT I NEED TO PAY FOR THINGS. NEITHER WILL ANYONE TAKE RESPONSIBILITY FOR THIS AND THEY CAN’T CALL ME BACK AS THEY DON’T MAKE OUTGOING PHONE CALLS Seriously hopeless. Avoid. Reviewed on: 18th October 2021

Appauling Service

This bank froze our business account for 3 days. We could not see payments coming in or make payments. Made untold calls all in excess of one hour. They don't seem to give a damn that they are crippling our business. I would not recommend this bank to my worst enemy. Reviewed on: 15th October 2021

Appalling service

Needed to get through to HSBC business banking 1st and 2nd time on hold for over an hour with some irritating voice coming up every 20 seconds telling you thanks for waiting, third time I had an option of a ring back., they did phone back then after a few words the phone cuts of , phoned again fourth time on hold 57 minutes till I hung up Reviewed on: 12th October 2021

Business Internet Banking - Appalling customer service

I too need a new internet banking security card. Tried a few days ago to telephone and was cut-off after 2 hours ! I then tried to web-chat (advertised as quick and efficient). Gave up after 1.5 hours as I couldn't sit looking at my ipad any longer) I then logged a call-back today over 4.5 hours ago - still waiting! Reviewed on: 12th October 2021

Absolutely appalling 2 hours and still counting trying to get through

You have to speak to someone to get a new security fob, so have no choice. We will be changing bank accounts Reviewed on: 5th October 2021

safegards threaten to clse my account

I banked with hsbc for 28 years savegards gave an ultimatum message online " Do or Die" it was shocking. I am going to move to another organisation to treat me with respect. Reviewed on: 20th September 2021

Very poor

Poor no one seems able to take responsibility passed from pillar to post. Still very happy to take my money though. Reviewed on: 15th September 2021

Long waiting time - lovely staff

I waited hours to connect to register a new security device. Ben, who dealt with me was the nicest customer service agents I have come across in a very long time. Thanks Ben Reviewed on: 3rd September 2021

How HSBC continue to trade is amazing to me.

A Premier and multiple business accounts holder. HSBC has really shown how little they care about their customers. Its staff have no idea what they are doing, and rather than help, they put you on hold and then 'accidentally' cut you off. With millions about to hit an account, the person handling the account could not be found and a reply from their HSBC email simply said they are no longer handling the account - no forwarding contact or number to call. Their practices have literally cost me money and customers. As of next week, I am moving all of my business, savings and mortgages, to another bank. How HSBC continue to trade is amazing to me. I am in no way embellishing, they are awful to work with; and not cheap. Adam Reviewed on: 6th August 2021

I am off to First Direct

So here I am, 30 minutes on hold and counting (it’s also the third department I’ve been told to contact) waiting to understand why I am having a refund reversed after receiving an abrupt message at 11.39 saying “we’ve not heard from you” (I missed a call at 11.38). I have banked with HSBC my whole life but even though the administrative hassle of switching fills me with abject horror, I can’t abide the thought of having to speak to their useless contact centre(s) any more. So it’s off to their subsidiary with much better reviews for customer service I go… Wish me luck. And if you’re thinking of taking the £125 incentive to join HSBC, if you value your sanity, please give it a swerve. Reviewed on: 26th July 2021

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