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HSBC: Premier bank account reviews

Name: Premier bank account
Rating: 3.08 (84 reviews)

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3.21

Based on 84 reviews, last reviewed 12th Jun 2025

25% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

36%

12%

11%

33%

Latest highest rating:

5

Excellent product and service from HSBC! Excellent product and really good customer experience. The insurance products are a great piece of mind and offer great protection against the unexpec... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Ridiculous time to replace a credit card. We needed to replace our credit card. We understood it would take four working days but after contacting them we were told it would be 10 days. If it ... Read more Reviewed on: 7th July 2024

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About this product

HSBC Premier bank account reviews (84)

Review of the HSBC, Premier bank account:

Simple current account...I like that things just work!

I've had my current account with HSBC for years (they signed me up when I was 11...came into my school offering free footballs/rugby balls....worked!). Tend to offer a good service. I like the free travel insurance perk and they answer the phone pretty quickly too! Reviewed on: 4th October 2014

on the ball and friendly

normally very helpful, friendly, quick assistance Reviewed on: 13th January 2019

HSBC's customer service is the best!

Applied for a Premier account and every person I came in contact with, either on the phone or face-to-face at the branch were very knowledgeable and so friendly - thumbs up! Reviewed on: 7th January 2019

Excellent service

HSBC Premier is a great personal service. Reviewed on: 3rd January 2019

HSBC Premier- First Class

I've been with HSBC nearly 50 years from the days it was originally called Midland Bank. Moved up to Premier status over 10 years ago, great perks, free life insurance, extended insurance on virtually everything you buy using the card. Free VIP access to all lounges at the airports with free Wi-Fi and no transportation charges when transferring monies world wide. Really don't that I could survive without the personal Premier advisor. Reviewed on: 13th December 2018

quality banking

friendly personal service, and some innovative products Reviewed on: 10th June 2018

No special treatment here - AVOID!

I am extremely disappointed in HSBC Premier service. I am a multi-account holder in various jurisdictions and was just almost berated by the most rude service agent after forgetting to make one credit card payment, all other payments having been made always on time. From a super aggressive tone to accusing me of having financial problems - it's almost as if I was dealing with a payday credit company not a banking service for high net worth individuals. UNBELIEVABLY SHOCKING. Reviewed on: 17th May 2018

Nothing Premier about it

Have to keep HK$1m minimum monthly balance or get charged HK$480 per month. Queues in the Premier banking centres are often as long as the regular bank, and often fresh school grads who don’t really know what they are doing. You do get your own personalised telemarketer trying to sell you something every two to three months too. Reviewed on: 25th April 2018

Sounds flashy but it does not deliver any benefit when you need.

I have been a Premier customer for many years but I don't find any benefit. Whenever I have tried to seek help from my Premier Manager, which keeps changing, all he does is sends me 0800 number of the team I should speak instead of guiding / helping. So he is no better than Google. Secondly, as part of the Premier, you get travel insurance. I had an emergency and had to cancel my travel. I thought I had a travel insurance being a Premier customer but it was of no use. HSBC uses Aviva for travel insurance. And Aviva has outsourced travel claims to Cega group. They are measured on how not to pay and with long tail no customer empathy or relationship. So it is useless and I recommend to not to rely. With my experience, Premier status is of no benefit unless you want to show off. Use your money smartly as HSBC is not competitive for any thing in any case. Neither best mortgage not best ISA. So why even consider. Reviewed on: 18th February 2018

Worst Premier service

They blocked my card for no reason and after 2 weeks still haven't received the new one. Called them thrice, told me they'll check and report back to me but never called me back Reviewed on: 11th December 2017

Look after their clients

I have been a premier banking customer for about 7 years and although now there are a number of challenger banks on the scene, which offer really interesting products for more modern banking I would hate to be without the dependability and great customer service of HSBC. I am a relatively young Premier customer as I got upgraded when I received an inheritance, I still find the range of products offered good for my lifestyle. Whenever I have an issue with any aspect of my banking, I have always been confident that HSBC would resolve the issue and they have. I feel like I am dealing with humans with them who treat me as an individual. I have a few bug bears though: The credit card. It is so bog standard it hurts. No cashback. The points take ages to accumulate so long in fact that you forget about them. I recently had a batch expire because I did not have enough to redeem anything. Basically it does not feel very premier. The savings rates are abysmal. I really ought to move my cash elsewhere! The children’s account are completely no frills. I would really appreciate HSBC doing something to reward their custom or st least make banking more engaging for them. The bottom line is over the years I have grown to trust HSBC (much more than other providers). That is really important in banking. Reviewed on: 10th November 2017

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