Write a review

Go to business site

John Lewis: Home insurance reviews

Name: Home insurance
Rating: 2.57 (76 reviews)

View other John Lewis products

2.06

Based on 76 reviews, last reviewed 11th Dec 2025

No new 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

32%

2 star

56%

Latest highest rating:

5

Excellent and responsive insurer. Excellent and responsive insurer. We had a massively leakage causing 1000s of pounds worth of damage. JL ensured the work was completed promptly and t... Read more Reviewed on: 4th March 2025

Latest lowest rating:

1

John Lewis at war with customers? I have been insured with John Lewis for endless number of years. I have just realised they have overrated the premium on the Buildings. They are now... Read more Reviewed on: 11th December 2025

Read all reviews See your review

About this product

You can apply for a John Lewis Money home insurance policy online.

Choose from Bronze, Silver and Gold policies, with £50,000 minimum protection when you buy contents cover. There’s no fee to change your insurance policy and no extra charge if you want to pay monthly.

John Lewis Money home insurance reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis Money before, you can also leave a review and share your experience.

John Lewis Home insurance reviews (76)

Review of the John Lewis, Home insurance:

Elderly parents left with no heating for a week

My elderly parents in their 70s have been left without heating in their home over Christmas. They have John Lewis Home insurance that assured them emergency call-out cover. What is the point in this cover if you can’t deceiver over the festive season. Compensation is in order as they could have found someone else to come quicker. My father also has a heart problem. This is unacceptable especially for the elderly. I am appalled. Reviewed on: 30th December 2023

Home insurance to avoid

I just purchased the gold cover for buildings and contents insurance from John Lewis. Everything seemed fine until after I paid and they sent the policy wording. The bottom line is that nothing is insured if I leave the house. I called the John Lewis representative and gave an example of the policy wording for Theft or attempted theft, here is states that you are not covered whilst your home is unoccupied. The example I gave was, so I go to do my grocery shopping and whilst I am out my home is Brocken into and I am burgled, John Lewis confirmed on the telephone that I would NOT be covered for any items stolen. What a scam. How many people can be short changed here is they do not carefully read the policy wording. I am left speechless with John Lewis that they provide this exceptionally deceitful and poor service. Reviewed on: 10th June 2021

Rip Off

Home insurance scam. Check the small print! you will find out you are not covered for half that you think. Unprofessional from the start, came out and broke all covid rules and guidelines, stated we would be covered if we could supply boundary information to confirm, when supplied made more excuses and demands to try and get out of settling the claim, even though we have been told we are not even covered for half of it as its in the small print! If you have a electric bike, you are not covered even if you pay extra for bike cover! Rip-off The customer service is awful we will certainly be looking for a new insurer. Reviewed on: 28th April 2021

Great customer service

No problem with the company. Have been with them for 8 years. Reviewed on: 13th July 2020

Friendly and approachable

Tt have always been helpful giving me the best deal for my circumstances. Reviewed on: 30th July 2019

easy

uncomplicated procedure to get a quote and instigate insurance. Enquiries were answered simply. Fair price with cash-back. Reviewed on: 6th July 2019

No problems

Never had any issues with the and they gave me the best deal Reviewed on: 4th July 2019

Great value

Great value for money and great support with any queries we may have Reviewed on: 2nd September 2018

Great service levels

Easy to get through and help work through quotes and renewals. When required for home emergency cover all handled very well. Reviewed on: 1st July 2018

Worst Insurance ever

House Burgled and 4 months after still not resolved. They have lost documentation on 3 separate occasions. For irreplaceable items of jewellery they have for cash undercut their low valuation by 53 per cent. This is on their Premium Service. We are old age pensioners and found the burglary highly stressful. This is 100 times worse Reviewed on: 11th May 2018

worse ever home insurance

Worst experience for Home Contents Insurance I have come across. We had a leak from the upstairs neighbours flat in august 2017. We have just had a baby so getting all this sorted asap was key. I had also mentioned this to the insurers. We had sent everything the insurance had asked for including any receipts that we had. Yet still they ask for receipts for items such as duvets, sheets, cheap costume jewellery which we have told countless times we do not have as this is not something we keep in receipts. They brought in a company RENEW to look at our carpets and initially refused to change the carpet in the baby's room even though the carpet was completely flooded with waste waster. After much arguing we managed to get the carpet replaced. Apart from this, nothing else has been done. We have been without a BED to sleep on until now (NOV 8 2017). We have had to buy our baby a new COT ourselves as they have yet to pay this. They refused to pay for our damaged electric blinds and remote control which we were told the buildings insurance was responsible. We spoke to the buildings insurance company and they had said no this is part of contents. Our buildings insurance company when they were notified they completed their work within 2 weeks. Insurance company is not John lewis, it is underwritten from some other insurance company LMG. So no, you will not receive any replaced items from John Lewis. I do advise to AVOID this company and look at the more reputable Insurance Companies out there who actually care about their customers. Reviewed on: 8th November 2017

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Landlord Insurance
from Endsleigh 4.80 from 620 reviews
Home Insurance
from MORE THAN 2.58 from 120 reviews
Home insurance
from Halifax 2.86 from 95 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.75 from 3 reviews
Breakdown Insurance
from John Lewis 4.00 from 1 reviews
Car insurance
from John Lewis 1.88 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub