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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Gave up and binned the card

Transfer from old card was abysmal. We didn't get the new card in time before the old John Lewis card expired and then when it arrived the pin did not. Some friends with a JL card received the card but not the pin, some received the pin but not the card. The layout of the statements is poor, with the transactions in small faint type. Worse, the card is not recognised by some providers. Their customer services were bizarrely rude and aggressive. In short, we've binned the card completely. Why on earth John Lewis signed up with New Day I have no idea they are known to be rubbish. Reviewed on: 23rd November 2022

Transfer from previous card provider to NewDay badly implemented

The transfer process to the new card provided failed at every stage. I did not receive the initial notification of the change, was asked to use a code I didn't have to apply for the replacement and was initially rejected. The latest problem is NatWest Bank cannot verify the account details provided by Newday, who are administering the replacement card, so the payment process from NatWest is restricted and it is not possible to set up a planned payment at a future date. All in all it has been a shambles. Reviewed on: 23rd November 2022

New John Lewis Partnership Card

Just awful attempting to complete new card application! What on earth is JL doing. Not impressed with the application which I'm still unable to complete! Reviewed on: 22nd November 2022

John Lewis holding on to a credit balance on my old card

They tell me that it will take 15 working days - THREE WEEKS! to return this credit balance to me. In this day and age that is totally unacceptable. They cite 'we have lots of transactions to deal with at the moment' Absolute rubbish - It's already been FOUR weeks and still no sign of it. When I call them, they asked me TEN questions to verify my identity. I'm fuming - they must be making thousands by holding on to customers' money - absolutely disgusting. Reviewed on: 22nd November 2022

Failure after failure

I had the old John Lewis card via HSBC and never had a problem. Everything about the NewDay card is bad. Sign up was poor, payment failures, incoherent statements, sales showing up twice, card refused at multiple locations. I cannot find one positive thing to say. If I did not have some loyalty to JLP I would be gone. Reviewed on: 22nd November 2022

Shortcomings with new credit card

I was not able to set up my application for the new card myself, so I went into John Lewis in Cambridge and they did it for me. My credit limit is the same. I opted to receive text messages about my account etc., but after a barrage of texts I went back into my account and cancelled that option. I managed to set up an online bank transfer from my bank after some research and a few hiccups. To make sure it worked I made the minimum payment which went through. However, the minimum payment has not been deducted from the full amount I am due to pay on 29th November - which I will - but from next month’s statement! I am not even thinking about telephoning NewDay as I have been there once and it is a nightmare. I am going to write to John Lewis and copy it to the CEO and also, as a ps will suggest she reads the reviews Reviewed on: 22nd November 2022

Credit card ..(New Day)

Forced to changed existing JL card which had been very good.. 'new' card practically useless.. Credit limit at £1500, means already declined in 2 weeks . Ie about £800 working balance.. We always pay full. No means of asking for increase. Options only allow provider to adjust .. Gone elsewhere and CL using same information is 3x this. I wish I could give zero star. Reviewed on: 22nd November 2022

John Lewis card not a good reflection of John Lewis

I tried to sign into my account to view current statement. Forgot one element for sign in- also lost the will to live - and there are no humans available to help. Just endless robot messages. Help !! Reviewed on: 22nd November 2022

New Partnership Card (Newday Ltd)

Dear oh dear, card refused online each time we have attempted to use it despite card being activated as requested. We have used John Lewis card for many years but since moving to New Day it is just not worth the hassle. When you telephone Customer Services you will lose the will to live! Endless options…..blah blah blah John Lewis take note this is not the service that we expect and it is going to damage your reputation, lose you loyal customers and revenue from what was previously a really good card and service. Mark Downton Reviewed on: 21st November 2022

Change of partnership card

Very poor, what was wrong with the old partnership card, it was easy to use and worked well.I willnot be using new Card. Reviewed on: 21st November 2022

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