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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Unreliable with Google Wallet

I'd been using the JL Partnership card successfully with Samsung Pay. Samsung no longer recognises the new JL card . You would need to sign up to Samsung pay plus which needs is part of Curve. I gave up and put the card on Googke Wallet. Other cards OK but JL often not working. JOHN LEWIS.. get this fixed!! Reviewed on: 20th November 2022

Card not accepted for paymeny

Tried using newday card on Stagecoach buses and it's not accepted, thus had to walk as I had no other form of payment. Had no problem with the old John Lewis credit card.... Reviewed on: 20th November 2022

New credit card a total pain

A massive inconvenience having to change all my regular payments. Now Spotify do not recognise the card and I have had my membership cancelled. Absolute pain and such a disappointing experience from our trusted John Lewis - they have seriously tarnished their customer service and experience brand with this I’ll conceived idea to change credit card provider. We also had our limit reduced by 25% despite never missing a payment in over 15 years!, Reviewed on: 20th November 2022

A total nightmare

I have also already experienced fraudulent transactions on the new card. Two of those were on someone using my credit card on PayPal. PayPal were absolutely useless dealing with it and to cut a very long story short so far it looks like I have lost $1400 which is the amount that has been fraudulently charged to my credit card. It’s a lot of money and it’s very upsetting. I was hoping against hope that I would be able to sort this put on Monday but from what I gather from other reviews the customer service is non existent or appalling. More stress to look forward to and probably no result. In any case, I am going to cancel the card now. All the reviews say the same thing, which is that the new card is a shambles. I expected better from John Lewis, they have really let their customers down. Reviewed on: 19th November 2022

Truly awful since moving to newday

Awful service - only had the card a week and fraudulent transactions detected - unable to speak to anyone directly (did have someone call me) - just going round in an awful automated phone loop - very stressful and will cancel this account as soon as I can speak to a human - wish me luck ! JL - why did you change from HSBC to NewDay ? Reviewed on: 19th November 2022

Truly awful

epic inbound call barrier, inadequate security, inadequate printed statement detail, exhausted sounding staff - no one seems to give a fig. The worst customer experience ever. I'm closing acct to go to a proper card servicer. If I were at JL, I'd be thinking its time to take the whole account away from Newday and give it to some professionals Reviewed on: 19th November 2022

Rubbish, very poor customer service.

NewDay like a con artist. Formally complained to John Lewis, it was past onto NewDay, after six weeks they get back to me complaint not upheld. The complaint was could not pay my bill by bank transfer. My bank told me that they had not been informed about the new card. My bank got back to me with a work around so I have to pay Amazon Master Card with my new JL account number. It worked, thanks to my bank. Why, why, why can’t they not separate the two cards transaction instead of listing all together. A final point of note, NewDay took over Laura Ashley card service, which I also had issues with; they also took Frasercard, then both companies went into administration. Beware JL! Reviewed on: 19th November 2022

Time wasting Statement Confusion

I’ve been a devoted JL account customer for 66 YEARS, during which I have classed it as the most reputable of firms to deal with. Laboriously taking up the balance transfer offer, having paid the fee and arranged repayment by monthly DD, I have just received my new statement. which does not display my new card number so, when phoning, I had to give a minutely printed and very long account number. I was questioning why, in view of my arrangement, there was a predominant bright green box stating boldly PAYMENT REQUESTED £5.70 Due 29 Nov. 2022 - beneath which is another pale box explaining:This is made up of your contractual minimum statement £5.70. Of course I’ve always been shown the amount of the minimum statement - but why in earth, to those who pay in full or by DD, do they send this totally unnecessary BOLD GREEN BOX! I despair at the lack of foresight this causes. I had assumed the answer but had to check in case, by ignoring the request, I would be put through a turmoil of telephone calls for breaking my contract. I’m sadly disillusioned about the changes in John Lewis Financial Services, as this probably echoes changes in the former highly reputable Customer Service the company has proudly adhered to in the past. Lutena Yates S. Devon Reviewed on: 19th November 2022

Change of credit card supplier

I hope that the financial value to JL is worth the aggravation that their new credit card supplier is giving to their loyal customers. New Day only want you to set up Direct Debit payments and go paperless ( savings for them). I have requested paper statements so I can check receipts before payment it takes 5/7 days for a statement to arrive from their Leeds office gives a whole new meaning to snail mail. The trusted supplier is a joke twice now whilst shopping in Waitrose have I had to input the security code despite Waitrose being selected as a trusted supplier. Last year i spent in excess of £18k on the old HSBC card without any dramas, despite the loyalty points being useful I think its time to use another credit card provider. Reviewed on: 19th November 2022

Absolute debacle with new partnership card

Despite boasting that they have strong security measures in place to spot suspicious activity…those strong measures did not detect 2 fraudulent transactions totalling nearly £2000. I spotted on line as normally I only used the card for groceries and fuel. The fraud involved a Harrods and Moet purchase!! I called and card immediately frozen…good…3 weeks later the fraudulent amounts were credited back…and a new card issued. Been with John Lewis for ages but do not trust them or their card security anymore….why change to a different partner like Newday? I have closed the account. John Lewis…what have you done? Reviewed on: 19th November 2022

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