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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Like so many others - we're off

I've been a partnercard holder for 10 years, exceptionally happily. So much so we took out a second card for household expenses - and enjoyed spending our vouchers on our home. Today, I've spent 51mins on hold for NewDay customer services to find out the business name in order to set up a BACS payment. No indication on the statement and, thanks to an earlier review, I wasn't surprised to see the Santander name come up when setting up the new payee account. But my bank insists on a business name, and nothing on the list seemed appropriate - the 3 different Debenhams options were tempting following the aforesaid review, but risky - rather like Russian roulette! After 51 mins on hold for customer services I gave up - we decided to find another provider. My parents were John Lewis account holders, I've been a loyal customer, and for 5 years I was a very proud Partner, but enough is enough. The decline is very sad to see, and the whole debacle with NewDay is the final straw. We're Off. Sharon White (and the Board) please take note. Reviewed on: 29th October 2022

COMPLETE AND UTTER DISASTER.

Like many other John Lewis cardholders, I tried to make a bank transfer payment. Sort Code & Account Number shows : Amazon,Debenhams, Asda, BUT NOT JOHN LEWIS…. New Day helpline said “ just pay under Amazon “ Isn’t that a STUPID SUGGESTION ? Why would I do that ? My statement from New Day does not differentiate between purchases by the primary or secondary card holder ????? WHY NOT. ? I need to know WHO has made the purchase. I don’t want to GUESS !!! Such a shambles and such a shame. I WILL NOW DITCH MY JOHN LEWIS CARD. Reviewed on: 29th October 2022

Downgraded credit limit

I have been a loyal customer of John Lewis for as long as I can remember and had a partnership card for the last ten years. My John Lewis credit limit was £11,000. I regularly spend up to my limit and I paid in full every month. My new card credit limit is £7,000, which I know will be insufficient. I submitted a complaint about the credit limit but heard nothing more. Very disappointed by the poor service. Reviewed on: 29th October 2022

New Credit Card

I was informed by letter some months ago that I would receive a letter with an unique number for smooth transition to the new credit card when the old one expired on the 31st October. Today is the 29th October and I am still waiting for my unique number. The old credit card managed by HSBC was brilliant but the new one is managed by New Day and I have not found them very good from my dealings with them in the past. Wrong move John Lewis as some of your others recently. I am looking elsewhere for my new credit card. Reviewed on: 29th October 2022

Card not recognised for online payment to Land Registry

Tried to make online payment to Land Registry today with new card. Message said card not recognised, so had to use old card, which was fine. Shame that can’t be used for long now. Please don’t tell me to phone helpline as life is too short to wait for that. Reviewed on: 28th October 2022

Problems at every turn

Having gone through multiple hoops to transfer from old to new (Newday) provider, including being rejected, then accepted when Newday admitted that there had been mistakes and problems for many people, I have now had a nightmare trying to pay the first bill. Nowhere on the bill is the name of Newday given for the account - they just give sort code and account number which is insufficient for online banking. Why are the account number and card number different? Both 16 digits. Does John Lewis know or care what this is doing to their reputation? They need to take action. Reviewed on: 28th October 2022

BACS Payments to Debenhams? FFS

I wanted to set up BACS Payments from my First Direct account. After searching the list of available payees - no trace of the "Newday" Partnership card. Thank goodness FD still have people you can speak too - apparently JL have contracted with Debenhams to process the BACS transfers - so FD set it up and there it was with the correct sort code and account details. So BACS payments to my new Partnership card aka Newday (which was/is? also Santander) is via Debenhams. And I thought the Prime Minister debacle was bad - So I made a test payment of £1 to see if it arrives! Reviewed on: 28th October 2022

Nightmare

I have bee trying to arrange a balance transfer from my card to other credit cards with better rates. Each time i enter the JL card it isnt recognised. I've contacted New Day and they say its the other companies not fault not theirs, but 3 different cc companies don't recognise the JL card number. I'm going round in circles - don't know what else to do?!?!? Reviewed on: 28th October 2022

Impossible to understand account balance on new card

The new card software is driving me nuts. The mobile app makes it impossible for me to understand what is in the current statement, ie what I've spent and what I owe. The version I get on my laptop is marginally better but still tells me I need to make a payment despite having paid off the balance already. Please do something about it and soon Reviewed on: 28th October 2022

New Partnership Card! Why! Goodbye to JL.

Why close my credit account after 25 years plus! I’m not going to apply for a new card, which results in a hard credit check, just to stay with JL. Their rewards are now watered down. In store service is appalling- stat answer always “have you looked online”. The York shop has closed. The other stores I use regularly (Birmingham and Tamworth Home) are also closed. Pathetic management at JL - you should be ashamed of yourselves! I’ll use my Barclaycard credit card in future - and earn free nights at Hilton Hotels the world over … and I’m unlikely to continue to spend with you when I can’t find a store! I guess I’m a hopeless credit card customer as I always pay in full on time every time … Reviewed on: 28th October 2022

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