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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

and another loyal cutomer gone

From the communication I have had with John lewis it seems quite clear that they knew exactly what they were doing (to save money) when switching to NewDay and decided that to lose loyal customers in doing so was okay. It's not the same company that it was and I am now no longer shopping in JL or Waitrose...... very sad how much damage has been done. Reviewed on: 23rd October 2022

Not able to renew card

After a total of about nine hours on the phone to New Day I am still unable to get the new card due to a ‘technical’ error. This has gone for over a month and absolutely disgusted that after all my years of having a JL card and paying off in full every month that I am now about to be without a card. Letter received from the complaints department saying they are looking into it … not holding my breath. Reviewed on: 23rd October 2022

I dont do online banking

Having had a John Lewis card for as long as I can remember, having a grwat credit rating and always paying off my spending, I have been now told to reapply for a new John Lewis card, problem is I dont do, nor want to do on line banking ( having had my computer hacked a few years ago). So Good bye John Lewis, nice to have known you, but no more purchases from me! Reviewed on: 23rd October 2022

Another loyal customer gone

No wonder JL is in trouble, the change in credit card provider has been so badly mismanaged. JL has given no thought to those customers who are at retirement age and despite being comparatively well off, don’t tick the boxes for new applications and so get refused or given a much reduced credit amount. These are people who have funds, have always paid off their credit card debts, and who have championed JL for larger household purchases. No longer. You have let down, inconvenienced and angered loyal customers who will vote with their wallet (no credit card!) for their future purchases. That’s me after 45 years a Peter Jones/JL card holder. Reviewed on: 23rd October 2022

No thanks for loyalty after years of continued business

Like many others I have been refused a new Partnership Card after years of using one and paying the amount off every month. I am now deliberately shopping elsewhere and I have to say saving money, JL do not deserve their customers. Reviewed on: 23rd October 2022

New Mastercard is terrible.

I cannot imagine why John Lewis has put its reputation on the line by transferring its Mastercard from HSBC to NewDay. My credit limit was reduced by two thirds despite an absolutely perfect credit history for tens of years. NewDay refused to increase it. I called yesterday about another matter and waited 40 minutes before the phone was answered. When I queried the long wait I was told "We handle other cards - not just John Lewis"!!! I shall move away from John Lewis Partnership card as soon as practicable. Reviewed on: 23rd October 2022

Stressful

Although customers were given plenty of notice of the changeover, NewDay do not seem set up to take over running this credit card business. The card arrived two weeks after they had sent out a PIN number, there appears to be no Live Chat available to speak to customer services. Although I requested a hard copy bill/statement, none has arrived. The setting out of the online statement/balance is very, very unclear. A shabby and unprofessional set up. Reviewed on: 23rd October 2022

Rubbish card provider

Why oh why did JL switch?.. surely not to save money??? I’ve had nothing but trouble from New Day. Completed on line form, then cards never arrived. Worried about them being stolen in the post, but no contact number readily available to report lost cards. Eventually, after many attempts to get through, managed to speak to someone who said they would cancel old cards,(which still hadn’t arrived), then received new cards in the same post as the PIN number!,,Also, new day reduced my limit, despite the fact that I have a 999 rating and always pay by DD for the full sum each month. I shall not be using the card needless to say Reviewed on: 23rd October 2022

Chaotic trying to change card

On proceeding to apply we were offered £2k credit limit when we already had £10k. We phoned them but they insisted we had to complete the form before we could find out how much credit they would allow. Eventually it was £10k. Completed the form for my husband and myself. He got his card and I didn’t get one. Phoned and requested a second card for me. A card eventually arrived but despite trying to verify it on line and many phone calls which went unanswered we have had to write them a letter to try and get them to sort it out. This is wasting our time just to save JLP money and it’s rubbish customer service. Thinking of just getting our accrued points and changing to a cash back card instead. Very disappointing. Reviewed on: 23rd October 2022

Nil rating from me - negative rating, if possible.

What a disaster - switching providers from HSBC to New Day has proved itself to be completely chaotic, mismanaged, ill-advised, unprofessional, disorganised, time-wasting, ill-considered, poorly pre-planned and more likely to detract severely from business for John Lewis, Peter Jones and Waitrose than even to leave it unaffected, let alone increasing it. I've been an account customer for over 50 years, and am bewildered, dismayed, confused and maddened by the methodology of New Day: confusing and duplicated e-mails, inextricable wording in their messaging, no answers on their customer support telephone lines.........the whole procedure equates to madness. Reviewed on: 23rd October 2022

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