Write a review

Newsletter

Go to business site

John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

View other John Lewis products

2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

Declined Partnership Card renewal and inaccessible customer service

After years of using the partnership card I was turned down on the pre-screening. I think because I ticked the box to say my income may change. Hours on the phone and can't get it sorted out. I have given up with JLP. What an "own goal". Reviewed on: 30th September 2022

Card declined

It seems that I echo the other comments on here. That's ok, M & S card and benefits are most likely better anyway! Bye bye JL card...don't bother trying to get us back... Reviewed on: 29th September 2022

New card application problems

I have had a JLP credit card and previously a store card for decades. I have been a stay at home parent for the past 18 years but my husband has a good salary. I have a credit limit of £12000 (given without question when we needed a large purchase) and we always pay off the total each month regularly spending £2000+ each month and often more for holidays, Christmas etc. I have just started my application for my new card and reached the question about my occupation. The option I would have to choose is `Homemaker with no personal income' but then there is no option to state household income or where I get my money from to pay my bills (on the previous JLP card application there was space to give household income). It is quite obvious from reading everyone else's reviews that if I proceed with my application I will be rejected. I have just tried to phone the helpline and was told more than 45 minutes wait and to try again later as they are busy... I wonder why. There seems very little point in proceeding with something that will probably only damage my credit rating and cause even more frustration. Fortunately I still have my M and S credit card which I hadn't used as much recently but have a good credit limit so time to be more loyal to them again. After 7 years of food shopping at the Waitrose next to my son's school, I think I will return to M and S. What a sad situation. John Lewis has always been my go to shop and was for my parents before me. What are they playing at? Another loyal customer gone. Reviewed on: 29th September 2022

Rubbish

Have had a JL card, and used it, but paid off in full when statement arrives. They have now moved to New Day to supply cc and they refused me. I have 100% credit rating bit it seems they only want people who incurr interest charges. So short sighted of JL as many many people have vowed never to shop there again after being slighted by them. Such a shame as I enjoyed shopping with them..especially for euros, enabling me to get rewards to use in store. They obviously don't value their customers any more. Reviewed on: 29th September 2022

New Credit Card Fiasco

I have been a faithful customer with John Lewis for many years, with an excellent credit rating. Like thousands of others, I recently applied to renew my credit card and was rejected. I managed to contact NewDay, but the advisor, although as patient and helpful as he could be, could only advise that I would be unlikely to be successful if I applied at another time and agreed to raise a formal complaint. I now understand that many of we rejected customers tend to clear our bills monthly or at least promptly, thereby paying little or no interest to the finance company. I have been unable to email John Lewis directly as, oddly enough, my login details are no loner recognised. I am totally disappointed, disgusted and tempted to go into my local (Glasgow) branch and make my complaints very vocally I store, if only to vent my pent up rage. Reviewed on: 29th September 2022

Very upset

i have been a customer of John Lewis and have used their credit card ever since it's instigation. I have paid the outstanding amount by direct debit every month. I have been refused the new credit card despite having a substantial income. This is an appalling way to treat your loyal customers. I have always thought John Lewis as a reputable company but not anymore. I am moving house and planned to buy new furniture from John Lewis but not now. I will not be buying anything from John Lewis again. It is now a dreadful company. Reviewed on: 28th September 2022

Name and shame John Lewis

I've been a JL credit card holder for 10 years with an impeccable credit reference. I have applied for a credit card with their new provider - I've been rejected. The new provider, New Day, are impossible to get hold of. When I finally got through, they said the only way to help me was to make a complaint. I never thought it would be possible to be treated in this way by someone with reputation of John Lewis. John Lewis say they can do nothing for me. An absolute disgrace. Reviewed on: 28th September 2022

Let down change in Credit Card provider

Like many others we have been a loyal Customer of John Lewis and Waitrose for over 30 years. We've always paid our monthly bill in full on time. We've also tended to purchase through John Lewis for the warranty and their Voucher scheme, and of course for their honest reputation. We are a reasonably large consumer, have a high credit score rating and cannot understand why we have been refused for the new credit card now on two separate occasions. It's a big shock and a disappointment. From all the complaints it would appear that this may well bring significant repercussions for future business for the company. We will be using Amazon etc and other supermarkets in future. Reviewed on: 28th September 2022

NEW JOHN LEWIS PARTNERSHIP CARD IS APPALLING

Decent customer service with the old John Lewis Partnership credit card (which I had for about 20 years). Not so the new one. Does their phone line have an staff at all. I cannot get through to them. Reviewed on: 28th September 2022

Transfer took 15 minutes

Code provided and application took less than 15 minutes. Also got higher credit limit. Reviewed on: 27th September 2022

Do you have a different John Lewis product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Platinum credit cards
from Barclaycard 4.12 from 335 reviews
Credit Card
from Shop Direct 4.23 from 6 reviews
Aquis Card
from Vanquis 4.48 from 44 reviews

Want to see more from John Lewis?

Travel Insurance
from John Lewis 4.08 from 4 reviews
Breakdown Insurance
from John Lewis 4.03 from 1 reviews
Car insurance
from John Lewis 2.80 from 33 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub