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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.06 (899 reviews)

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2.06

Based on 899 reviews, last reviewed 22nd Jun 2026

300% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

Problem free credit card Problem free credit card which makes it easy for me to budget my every day expenses without the worry of being saddled with unsustainable debt. Reviewed on: 12th June 2026

Latest lowest rating:

1

Poor customer experience Received a text message to call New Day urgently re suspected fraud when trying to renew my car insurance online and payment was blocked. Immediately... Read more Reviewed on: 22nd June 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (899)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

what has happened to this service!

What has happened to the John Lewis Partnership Card customer service! I have had to phone yesterday and today and both call handlers clearly have very limited experience and can only do minimal searches. Has the customer service side of business been sourced out? This is not only very frustrating as it is taking much longer than usual to get an issue dealt with but today I was told to leave things for a week! This might well have been a valid response and although the call handler was being helpful and everything they should, it was as though they were having to read for a page to page script for very basic answers. No longer happy and always have been up until now with JL Partnership Card. Reviewed on: 11th March 2022

Useless Customer Services

Since the 3rd February I have been unable to log on to my Partnership card account. I have rung customer services and explained my problem over and over again and I am still no further forward. I have now decided to stop using the card totally and pay my bill off. I cant get access to my statements or transactions and cant make any sense out of the attitude and total disregard for my complaints. What a letdown from John Lewis and they will lose more customers if they dont take notice of the complaints. Reviewed on: 26th February 2022

Customer Service is Awful

Every single person I've spoken with on the phone is rude & incompetent Reviewed on: 16th February 2022

Total frustration

I intended to make a large transaction on my card and telephoned JL to prime them - payee and amount. 'No problem' they said, so long as you stay inside your credit limit. Result? Transaction refused and a fraud alert issued. After more calls, I finally got the payment accepted. Then I tried to credit my account with a bank transfer but there is no payee on the statement - just sort and account numbers. The call centre wouldn't give out the actual JL payee name without full primary card holder security, and even then they got it wrong - 'John Lewis Partnership Card', instead of 'John Lewis Mastercard'. Why so secretive? Awful experience. Reviewed on: 11th February 2022

Unable to login both app and PC due to over complicated security

I have used the John Lewis Partnership Card for a number of years, but over recent months it has become almost impossible to login to either the mobile web app. One is locked out after several attempts with either entering PIN or password and contacting customer service has been a negative experience, as they always say I'm keying information incorrectly, which I am not. The login has become over-complicated. I am at the point of cancelling my card because I now cannot view my transactions, download statements. Extremely frustrated and very disappointed! Reviewed on: 10th February 2022

Section 75 under the Consumer Credit Act

I made a claim to John Lewis finance in April 2021 under the Section 75 Consumer Credit Act because I had paid a deposit for a holiday in a chalet in France. Under their terms of sale of the company, if we were unable to access the resort due to exceptional circumstances (Covid 19) it says they would refund our deposit. We were in lockdown in the UK so we were prohibited from travelling abroad. The French company has repeatedly refused to refund our deposit which was all documented and sent to John Lewis along with a request to claim back my £950. John Lewis refused. I wrote back sending copies of the Conditions of Sale and they did not even bother to answer. I then re sent the letter in August by registered delivery so I know it was delivered and still no reply over 5 months later. John Lewis make it impossible to deal with any problems because you cannot email or speak to anyone in the department that deals with these claims but only write. Leave this credit card well alone. There are so many decent companies out there so my advice is use any one of them but avoid John Lewis. Judging by the terrible reviews I am not the only one to have received quite appalling service. Reviewed on: 10th January 2022

App

The App upgrade in early Nov 21 does not work and I know have to log on via a tablet \ PC to view my account. Moreover, I cannot authenticate on line purchases so cannot use my card onIine. Have tried contacting the call centre several times and went round the in circles with the automated call direction, I left several messages which they did reply to telling me ring the centre. Two months on and no indication of when the app will be fixed? So New Year, New Credit Card me thinks! Reviewed on: 31st December 2021

complete mayhem of admin

I have a credit card with them for the last 15 years or so, the last 2-3 years has been completely shambolic right from call connection quality through to their Card security administration which appears to be running in an ‘outsourced’ model. It looks like the trust is on HSBC to get things right at the expense of their own brand value Reviewed on: 19th December 2021

terrible app and online portal

I'm about to look for another card as it is a nightmare to log in online. Reviewed on: 14th December 2021

Where are the One Time Passwords?

I'm now unable to view my account via internet or phone because, however often the website claims to have sent a one time code, I have yet to receive one. It is clear I am not the only one. I would reluctantly go back to paper statements but that would mean being in a phone queue for several hours. I suspect the long queue of people waiting on the phone are experiencing the same problem. It is time John Lewis recognised it had a technical problem and did something about it. Reviewed on: 29th October 2021

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