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John Lewis: Partnership credit card reviews

Name: Partnership credit card
Rating: 2.09 (904 reviews)

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2.09

Based on 904 reviews, last reviewed 15th Aug 2026

400% increase in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

87%

Latest highest rating:

5

I am happy I am happy to share my experience about John Lewis credit card. It's amazing and they provide high credit. Good service. Excellent app. Reviewed on: 14th July 2026

Latest lowest rating:

1

newday not up to the John Lewis standard Since John Lewis moved its credit card service to NewDay it’s been awful… so damaging to JL brand. Reviewed on: 15th August 2026

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About this product

With the John Lewis Partnership credit card, you earn points on eligible purchases to get John Lewis and Waitrose gift cards.

You can check your eligibility in minutes without affecting your credit rating. There are also John Lewis Partnership cardholder offers, prize draws and opportunities to boost your points.

John Lewis Partnership credit card reviews help you find out what it’s really like to be a customer. If you’ve used John Lewis before, you can also leave a review and share your experience.

John Lewis Partnership credit card reviews (904)

Review of the John Lewis, Partnership credit card:

Why change to New Day and lose credibility?

Had a partnership card for over 30 years, always smoothly. Now New Day are involved and I get a letter telling me my emails are not reaching me. Given log in puts me on a black screen with JOHNLEEISCREITCARD.COM in blood letters with links to credit cards that have nothing at all to do with John Lewis cards. Spelling wrong and looks like it’d been done by a hacker or a child. Lost all confidence cut up my card and rang New Day they are hopeless Reviewed on: 8th November 2022

MaxYourMoney Get John Lewis vouchers!

I love making my money stretch further by using my John Lewis credit card. Although it doesn't give cash back, it does give John Lewis vouchers back which to me are as good as cash as I spend them at Waitrose on my groceries. As long as i stay up to date with paying my credit card bill off promptly each month it really helps me #MaxYourMoney Reviewed on: 20th March 2017

Service, service, service

A trouble free card which repays loyalty with John Lewis vouchers, always a treat to look forward too (and recently the vouchers saved me quite a bit of money on a new washing machine!) Customer Services are always helpful to a fault too. Reviewed on: 20th March 2017

Card is great, the website for managing your account is appallingly bad...

The card itself is brilliant, however, every month when I attempt to manage my account online it is really confusing and very unfriendly. Current balance is very misleading and trying to work out what the next month's amount owing is very difficult to see as you have to try to work it out yourself. It is just so appallingly bad, I find it difficult to comprehend how they could have actually designed it to work like this. Reviewed on: 17th March 2017

Poor customer service rating

After our recent experience I am amazed that John Lewis Card Services gets a score as high as 1.47/5 Response times to phone calls is really slow and quality of information & feed back from Call Handlers and Customer Service Managers is really poor We are in the process of switching card providers and would recommend everyone to do the same Reviewed on: 27th February 2017

Appalling service from a company that really does not care.

John Lewis partnership Credit Card Customer Advisors cannot understand simple written or spoken English. That can be evidenced by the number of replies that I've had from them that on subjects completely different from the issues raised with them. Their secure messaging service is a joke in that the replies to communications also have no relevance to the issues raised. Surely it is not unreasonable to expect them to answer the question put to them rather than some scripted reply? They must realise how frustrating it is for a customer when they ignore the question asked. The complaints system is not fit for purpose with standard responses issued rather than detailed responses based on the complaint details. The approach seems to be to shift as many complaints as possible to the Financial Services Ombudsman rather than deal with them themselves, hoping no doubt that along the way many customers will simply give up. There are many other good credit card providers out there so do please avoid John Lewis Financial Services in particular, but also any any other card administered by the HSBC group. Reviewed on: 21st February 2017

John Lewis Easy to Navigate website

Their website is easy to use and the login procedure is not long-winded with card readers or number generators. Good customer service telephone help when you need it. Reviewed on: 7th February 2017

My Channel Islands postcode is not accepted to create online servicing

I have a Partnership Card but since the changes early in October have not been allowed to set up an online account because my postcode is not accepted. I now just receive a paper statement which does have my postcode on it. I sent a letter of complaint in October and was promised a reply within 8 weeks but this is now February and this issue has not been resolved. Reviewed on: 5th February 2017

great reward that soon adds up

We have no regrets about switching our credit cards to John Lewis - we get vouchers back for our spending and it soon adds up. I love receiving the reward vouchers as I can put them towards the groceries at waitrose. Reviewed on: 29th January 2017

Rubbish system caused late payment fees

John Lewis sent me a letter saying that "while upgrading our computer systems..some customers experienced issues" which prompted me to check my account and discover the last 2 monthly payments had been rejected causing late payment fees. Contacting customer services, I was told this is because the reference no on my payment instructions from my bank has not been updated since I was sent a new card nearly 2 years ago. The payments have been going through fine until September last year and suddenly stopped. As a former business analyst, it is clear to me that their updated system has stopped accepting payments with reference numbers from previous cards and no-one has informed the customers. If you pay on their website, it's no problem but, if you have a payment instruction set up with your bank, it is rejected. I took the time and trouble to explain to the customer services rep that this is unacceptable because everyone has to change their reference numbers every time they have a new card and to do this for every card would be a major pain, especially if John Lewis didn't notify them that they had to do it. The rep ARGUED with me and said it was perfectly OK because a new card had to be validated! In my view their IT system is rubbish and so is their customer service which refuses to even flag up a problem so the IT people can fix it! My solution is relatively easy - get a card from a different provider. Reviewed on: 23rd January 2017

Statement errors and useless responses from customer service

Three months in to a promotional 0% interest period, transactions started being recorded on my statement as attracting the standard interest rate. The responses to my queries from customer services were much delayed and then didn't properly address my concerns. Took 8 weeks to get a response to a formal complaint and once again it did not address my concerns. I've taken up my complaint with the financial ombudsman service now. Reviewed on: 19th January 2017

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