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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.08 (769 reviews)

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4.04

Based on 769 reviews, last reviewed 23rd Jan 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

57%

20%

10%

Latest highest rating:

4

Long term customer I’ve been a Lloyds Bank customer for over 40 years I find them ok but I wish they would offer me deals that new customers get, I think they charge lot... Read more Reviewed on: 23rd January 2026

Latest lowest rating:

2

Avoid Lloyds Bank I am now actually afraid to go to my local branch to perform a banking transaction. I am virtually rugby tackled by an obnoxious jobsworth with an iPa... Read more Reviewed on: 23rd January 2026

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (769)

Review of the Lloyds Bank, Classic Account:

Love my bank!

I have been with Lloyds since I left school.. I have tried other banks but always had this as my main account! Have had no problems with them! Reviewed on: 10th February 2019

Dedicated customer for over 20 years

Been with Lloyds for over 20 years. Very happy with their product and service. Quick to reply to any help I need whether online or by phone. Reviewed on: 2nd April 2025

Good Good Good Good Good Good Good

Good Good Good Good Good Good Good Reviewed on: 2nd April 2025

No local branch in 7 miles radius.

No local branch in 7 miles radius.restricted deposits in post offices.unhelpful customer support who don’t have proper knowledge Reviewed on: 2nd April 2025

It a bank that am always proud of in term of prompt...

It a bank that am always proud of in term of prompt service Reviewed on: 26th March 2025

Always available and up to date.

Always available and up to date. Clear and easy to use application with lots of good features Reviewed on: 22nd March 2025

Good and good and good and good and good and...

Good and good and good and good and good and good Reviewed on: 19th March 2025

Very good service

Very good service, easy to create account, app works well, pairs well with Apple Pay, good card designs, some documents could do with a little changing to make it more accessible for people .customer service is pretty good, most branch workers are very helpful and friendly. Reviewed on: 18th March 2025

Terrible Banking Experience and Poor Service

Lloyds Bank has been the worst banking experience I've ever had. Their customer service is extremely slow, and when a merchant charged me over £100 in a fraudulent direct debit that I never subscribed to, they failed to warn me and refused to refund the money. Later, without any notice or explanation, my account was suddenly closed, leaving me unable to pay my university fees on time. When I tried to resolve the issue, I was kept on hold for over an hour with no response, and even when I visited a branch, they claimed they had no information. As a student, this was devastating, as I missed an exam due to unpaid fees. Despite requesting a letter to explain the situation to my university, they refused to provide one. It took over two weeks to receive my cheque, even though they initially said it would take only seven days. Their app is also poorly developed, with delayed notifications sometimes arriving nearly a day late. This entire experience has severely impacted my academic life, and I have yet to receive any explanation regarding the closure of my account. Lloyds Bank must improve its services to prevent such issues for other customers in the future. Reviewed on: 17th March 2025

Satisfactory

I rarely need customer service but have found it satisfactory when needed Reviewed on: 14th March 2025

England Best High Street Bank

Lloyds Bank’s Classic Account offers reliable banking with easy online and mobile access. Customer service is generally good, though wait times can be long. The app is user-friendly, but some features could be improved. Decent for everyday banking, but fees and policies could be more competitive. Overall, a solid choice. Reviewed on: 9th March 2025

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