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Lloyds Bank: Classic Account reviews

Name: Classic Account
Rating: 4.06 (723 reviews)

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3.96

Based on 723 reviews, last reviewed 27th Feb 2025

700% increase in 5 star reviews

in the past 90 days

25% decrease in 1 star reviews

in the past 90 days

54%

21%

11%

Latest highest rating:

5

Always been quick and efficient never had a problem,... Always been quick and efficient never had a problem, banking with them for over 25 years. Reviewed on: 27th February 2025

Latest lowest rating:

1

Disgusted at how all the branches have closed and no... Disgusted at how all the branches have closed and no sign of the banking hubs we were promised Reviewed on: 26th February 2025

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About this product

The Lloyds Classic Account is fee free for use in the UK, providing your account balance doesn’t go below £0.

The Lloyds Classic Account can be serviced via the app and you can earn up to 15% cashback on spending with selected retailers.

Lloyds Classic Account reviews help you find out what it’s really like to be a customer. If you’ve used Lloyds before, you can also leave a review and share your experience.

Lloyds Bank Classic Account reviews (723)

Review of the Lloyds Bank, Classic Account:

Switch from Lloyds at all costs

Awful app. Awful customer service. Awful everything. Awfiln company. Avoid. Avoid. Avoid. Reviewed on: 10th July 2019

they stopped sending paper statements this is a bad...

they stopped sending paper statements this is a bad idea as so many hackers/ viruses i dont want to log in to my bank often Reviewed on: 25th May 2024

Lloyds has been the best and easiest bank to deal...

Lloyds has been the best and easiest bank to deal with Reviewed on: 24th May 2024

Lloyds Bank; Rockin' Retro Reliability with Style!

I've been with Lloyds Bank for many years. You could class them as a 'retro' bank. However, they're rockin' retro reliability with style. Their classic account is free and has most things you want and need. They do offer a wide selection of bank accounts. They could introduce savings pots but savings accounts are available. They also provide ISAs and a good range of credit cards. Their internet banking is straightforward, clean looking and is easy to navigate. Setting up payments and direct debits is easy, as is checking your statements. You can also retrieve your pin, freeze your cards, as well as a whole host of other things. I have found Lloyds to be reliable for over 20+ years; I got my first account with them when I was 16. I can't see a reason to switch! Reviewed on: 24th May 2024

I OPEN a account with Lloyds Bank and was so quick,t...

I OPEN a account with Lloyds Bank and was so quick,the staff so friendly,so helpful.They doing a excellent service Reviewed on: 24th May 2024

Good support, quick and efficient.

Good support, quick and efficient. Reviewed on: 24th May 2024

I am so happy to find Lloyds Bank in my town.

I am so happy to find Lloyds Bank in my town. I was helped very well all the time. Excellent customer services. Thank you so much. Reviewed on: 24th May 2024

I absolutely love my Lloyds Basic Credit Card!

I absolutely love my Lloyds Basic Credit Card! Reviewed on: 24th May 2024

I'm customer from 10 years and give me a lot...

I'm customer from 10 years and give me a lot help Reviewed on: 17th May 2024

Avoid them like the plague

The worst bank I have ever used with very poor customer service. They froze my account when I received my first salary on it, due to and administration error on their side... but they did not communicate this to me in any form (email, phone, etc), just simply froze it. When I went in to find out what happened the bank tellers was rude and unhelpful, almost treating me like a criminal and told me to come back in 2 weeks time. I challenged her that I will not leave until I get my money back even if means to closing down my account, and voila suddenly there was an open slot to come back the next day. When I arrived then, a very cheerful supervisor told me "hahaha we froze your account, because we made a mistake copying your legal documents, so funny!". Yeah, really funny when you have to pay rent in 2 days and cannot access your money. I stayed with them for 2-3 years despite this, but everytime I entered the bank they had the same "what do you want now?" attitude. Reviewed on: 21st April 2024

When talking to someone on Lloyds bank online chat,...

When talking to someone on Lloyds bank online chat, they are so slow and not helpful, you’re better off talking to face to face Reviewed on: 19th April 2024

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