Write a review

M&S Bank - Marks and Spencer: Car Insurance reviews

Name: Car Insurance
Rating: 1.83 (96 reviews)

View other M&S Bank - Marks and Spencer products

1.59

Based on 96 reviews, last reviewed 23rd Sep 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

14%

74%

Latest highest rating:

4

Great service thanks Helping me out of when I need to get insurance Reviewed on: 13th October 2023

Latest lowest rating:

2

Additional fees all the time Couldn't process online so had to call and they wouldn't honour online quote so ended up being £70 additional cost. Then changed my name after getting... Read more Reviewed on: 23rd September 2024

Read all reviews See your review

About this product

With so many insurers on the market to choose from, it can be difficult to choose the best provider and policy for your needs. We collect M&S car insurance reviews to help you make an informed decision when taking out your next policy.

Marks and Spencer is a popular household name, with M&S Bank offering a range of services, including credit cards, savings products, loans and insurance. M&S Bank provides car insurance policies, including policies for electric vehicles, and offers two levels of cover, standard and premium.

Our Smart Money People community have written reviews to give you insight into what you can expect as an M&S Bank policyholder. Find out what policyholders have to say about M&S Bank’s customer service, and how well any claims have been handled. Perhaps you’re interested in any additional add-ons M&S Bank offers to help make your policy more secure? See what others have to say about these by reading our Marks and Spencer car insurance reviews.

Have you had a car insurance policy with M&S Bank? Share your honest experience with others by leaving an M&S Bank car insurance review today. Tell us how you found the sign-up process, and whether your premium was at a reasonable price for the cover you received. Did you select a standard or premium policy, and were you satisfied with your choice? Would you recommend M&S Bank to a family member or friend? Leave a review today. Together, we can help people like you make better decisions.

M&S Bank - Marks and Spencer Car Insurance reviews (96)

Review of the M&S Bank - Marks and Spencer, Car Insurance:

Zero customer service or empathy not the M & S of ye...

Zero customer service or empathy not the M & S of yesteryear Reviewed on: 5th September 2024

Scandlous service

I was involved in an incident on the 11th May 2023 and on the 26th June I am still no nearer getting any money to cover the damage on my car caused by the 3rd party. I have spoken to a representative from M&S insurance on numerous occasions and although they make promises to follow this up, it is obvious that it has not been. I am extremely frustrated as anyone in my situation would be. I certainly wouldn’t recommend this company. Reviewed on: 26th June 2023

1 star as zero is not an option absolutely shocking

Been a customer now for a while after deciding to up grade our car for something bigger called to swap over our new vehicle. to be told we needed to cancel our policy on our old car then take out a new policy which would mean me paying another massive deposit and also they had just taken a payment for our old car this is just a blatant scam to get more money I have taken this to the insurance ombudsman to sort out this company do your self a favour and avoid these people like a rash. terrible customer service will try anything to get there hands on your cash very under handed Reviewed on: 17th June 2023

AWFUl....DON'T USE

Had an accident Monday evening, and now Wednesday afternoon. No hire car sorted, no garage given for repair Been on the phone to them since first thing yesterday. Keep saying they have sent the paperwork over for a car and got absolutely nothing. A completely waste time. Reviewed on: 24th May 2023

Cannot go wrong

So useful, so helpful and not too harsh on the pocket …100% recommend Reviewed on: 11th April 2023

Appalling breakdown service

I had a puncture at home and called M&S RAC. Breakdown service at about 11.30am. Told they would be there within 2 hours. At 3.30pm, I rang again to chase. Told they would be there in 2 hours. Gave a ridiculous excuse that traffic was delayed because of an accident on M6 near Birmingham which is about 200 miles from where I live in rural Northumberland. Engineer finally arrived at about 9.00pm. I was not seriously inconvenienced as I was at home but dread to think what would have happened if I had wait nearly 10 hours at roadside. What really upsets me is the deliberate lies, misinformation and lack of communication. I shall never use M&S insurance again. Reviewed on: 28th March 2023

H

I had an accident last year which was eventually settled by their underwriters when I was assured this was not my fault and no blame would be attached to me. When my renewal notice arrived it had increased the premium by 117% from £260 to £565. When I called the customer services I was told that was the price because I had made a claim! I said I had been found not at fault she said but you made a claim. And continued to repeat that whatever I said. I cancelled my policy and found a policy which was almost half their quote. Customer services, don’t make me laugh! Reviewed on: 8th February 2023

INCONSIDERATE AND UNHELPFULL!!

I have been insured with M&S for the last 9 months, i have just moved address and called up to change my address, Changing my address made my monthly payments go from £80 per month to £300 per month - i have been driving for 7+ years and think this is diabolical how m&S think they can charge loyal customers this amount of money They did not want to help me with my payment they just told me to cancel and then i would have to pay a cancellation fee! in hard times like we are in today i would not recommend this insurance provided to anyone absolutely disgusting Reviewed on: 2nd February 2023

Exceeding Expectations

Marks and Spencer (often referred to as M&S) is a major British multinational retailer headquartered in London, England. It is a chain of high-street and online stores that sell clothing, home products, and food products. But guess what, that's not all they do. I recently had the opportunity to try out a new car insurance provider and I have to say, I was thoroughly impressed. The coverage offered was comprehensive and included all the essential features I was looking for. The process of purchasing the policy was easy and straightforward, with clear explanations of the different options available. The customer service team was also very helpful and responsive in answering any questions I had. One of the things I appreciated most about this provider was their commitment to reliability. I never had to worry about whether I was covered in case of an accident or other unexpected events. The peace of mind M&S gave me was invaluable. Overall, I highly recommend this car insurance provider to anyone in need of a reliable and comprehensive coverage. The level of service and quality of coverage exceeded my expectations and I will definitely be continuing my policy with them. Reviewed on: 12th January 2023

2 weeks and still no decision on work

Was reversed into. Qualified for non blame claim. Eventually, sent car to be assessed. Assessment was easily a repair job. However, when assessment was sent back to "engineering" to make a decision on whether the car will be written off or repaired, apparently this takes 7 working days? Anyone educated at nursery school level could see it was a repair of a small dent, no bigger than a football. Car repair shop can't book me in till decision is made, repair shop as things stand I'm looking at late Jan 23 to be brought in. Accident happened on 18 Nov 22. It's now 02 Dec 22 and still no appointment booked to get work done. Of course it's COVIDs fault. Amateurs, stick to overcharging people for so called posh food Reviewed on: 2nd December 2022

CANNOT DOWNLOAD MY POLICY

PAID IN ADVANCE FOR ANNUAL POLICY AND NOW CAN'T DOWNLOAD MY POLICY Reviewed on: 25th November 2022

Do you have a different M&S Bank - Marks and Spencer product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from RAC 1.70 from 180 reviews
Car Insurance
from Tesco Bank 2.38 from 509 reviews
LittleBox
from Admiral 1.30 from 27 reviews

There's still more to see!

M&S Bank - Marks and Spencer has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub