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Mansfield Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.57 (395 reviews)

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4.61

Based on 395 reviews, last reviewed 23rd Dec 2025

5% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

72%

19%

Latest highest rating:

5

Great company and staff are very helpful Great company and staff are very helpful Reviewed on: 23rd December 2025

Latest lowest rating:

2

Changed their rate just before completion! Provided an initial rate that was good, which is why I picked Mansfield. They decided to bump the rate a few points just before completion making it n... Read more Reviewed on: 14th October 2025

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About this product

Mansfield Building Society work with Mortgage 1st who provide advice on mortgages from across the mortgage market.

New customers can’t apply directly for a mortgage with Mansfield Building Society. If you’re an existing borrower, you can still contact Mansfield Building Society directly to discuss your mortgage.

Mansfield Building Society mortgage reviews help you find out what it’s really like to be a customer. If you’ve used Mansfield Building Society before, you can also leave a review and share your experience.

Mansfield Building Society Mortgages reviews (395)

Review of the Mansfield Building Society, Mortgages:

Disorganised

One thing was asked for then another when everything could have been done at the same time. Very long winded asked more questions than any other company. Which had nothing to do with anything. Reviewed on: 24th April 2020

Reply from Mansfield Building Society Thanks for your feedback, we’re sorry to hear about your experience. Please contact us on [email protected] or 01623 676340 to discuss and we’ll investigate this for you. Response date: 27th April 2020

Great company and staff are very helpful

Great company and staff are very helpful Reviewed on: 23rd December 2025

They were very helpful during our self-build and hel...

They were very helpful during our self-build and helped us to swap stage releases around when needed Reviewed on: 22nd December 2025

Brilliant service.

Brilliant service. Quick turn over and always kept informed Reviewed on: 22nd December 2025

Always attentive and professional and accommodating.

Always attentive and professional and accommodating. Reviewed on: 22nd December 2025

They have always been fair and helpful

They have always been fair and helpful Reviewed on: 20th December 2025

Our rates for remortgaging were okay, not as competi...

Our rates for remortgaging were okay, not as competitive as other organisations. Difficult to move mortgage provider due to conveyancing costs. Feel stuck. Reviewed on: 15th December 2025

Excellent customer service

Whilst it took a few weeks for our application to be approved - mainly because of multiple separate requests for specific paperwork - communication has been excellent: professional but personal, clear and timely. Reviewed on: 13th December 2025

Helpful advisor

Easy to complete the task I needed to over the phone Reviewed on: 11th December 2025

When doing the debt consolidation within the mortgag...

When doing the debt consolidation within the mortgage it is a real pain having to provide updated statements on a regular basis until completion. There is clearly a trust issue with the society and its customers. I just cannot understand the necessary requirements for the society to settle these directly? Probably a minority of customers not doing the right thing and the majority of customers being affected by it. The society really needs to review this policy. Reviewed on: 4th December 2025

Being retired is nice to know that Mansfield Buildin...

Being retired is nice to know that Mansfield Building Society do not rule us oldies out when seeking a mortgage. Reviewed on: 4th December 2025

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