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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.65 (1404 reviews)

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4.65

Based on 1,404 reviews, last reviewed 3rd Mar 2026

349% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

76%

15%

Latest highest rating:

5

Staff were attentive, professional and considerate. Staff were attentive, professional and considerate. Reviewed on: 3rd March 2026

Latest lowest rating:

2

Pointless poor communication Pointless calling as the phone rarely gets answered, found out my account has a passbook and can’t be managed online yet it was opened online. Poor co... Read more Reviewed on: 18th February 2026

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1404)

Review of the Mansfield Building Society, Savings:

Great customer service.

Great customer service. Whenever we visit the staff have always demonstrated first rate customer skills combining a friendly welcome with good service. Have visited two branches and experienced the same high standard. Reviewed on: 8th March 2025

Glacially slow service

You told us you were going to close our Trust account. We applied for a new account on 22 August. You sent us the new passbook on 2 December. Even allowing for the need to explain to us how to complete the relevant forms, this is disgracefully slow, isnt it? Reviewed on: 23rd December 2025

Reply from Mansfield Building Society Thanks for sharing your experience with us. We're sorry for the inconvenience caused by the time it took to resolve your query. We've since increased resource in this team, so we'll be much faster in future. Response date: 16th January 2026

Friendly and polite people always ready to help inte...

Friendly and polite people always ready to help interest rates are competitive. Only problem I have is paying tax on savings in past years Reviewed on: 16th December 2025

In branch service review

I like the pleasant, friendly staff member who was extremely helpful. Thank you. Reviewed on: 15th December 2025

Excellent service.

Excellent service, very helpful and friendly staff. Reviewed on: 15th December 2025

Excellent experience.

Excellent experience. Would certainly recommend. Reviewed on: 15th December 2025

Business Savings Account

Good evening, Mansfield BS were recommended to me and after reading your website seemed an excellent place for us to invest with you. After sending me all the application information/form I submitted. Somehow my application was missed and when I wrote to your Senior Leadership Team our application was sorted out immediately and with excellent customer service. Our business account was opened and I am a happy customer with an investment (that no other company could provide). Thank you very much. Reviewed on: 14th December 2025

Great service

Easy to contact in branch and by phone. All friendly , helpful and knowledgeable staff, loyalty products for existing customers and those living locally, plus visits for members to local places of interested. Great to feel wanted!! competitive interest rates Reviewed on: 13th December 2025

Customer service was good and I had no issues during...

Customer service was good and I had no issues during my time with Mansfield. Not having a website or app is a negative as I like to see how much money is in the account easily. Also only having a book to see the balance seems behind the times. The interest rate matching BOE base rate is good but other providers offer higher so this is another negative. Reviewed on: 13th December 2025

Overall a good experience.

Overall a good experience. The reason for closing my account is that I could get a more competitive rate with a different bank. Reviewed on: 13th December 2025

I Haven't Left!

Just to say I haven’t left The Mansfield, but I merely closed our 90-day postal account to transfer it to a Community Saver with the MBS which suited our needs better and was more advantageous. The people at the Chesterfield branch were very helpful and understood my needs perfectly and dealt with the transfer without a problem. So very happy! Reviewed on: 13th December 2025

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