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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.51 (817 reviews)

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4.47

Based on 817 reviews, last reviewed 1st Feb 2025

40% decrease in 5 star reviews

in the past 90 days

400% increase in 1 star reviews

in the past 90 days

70%

18%

Latest highest rating:

5

Changing accounts - a good service Overall the experience was good, the staff were helpful. Slightly more detailed instructions could have made the experience better. Reviewed on: 1st February 2025

Latest lowest rating:

1

Very slow and old fashioned. Very slow and old fashioned. IT systems are not good and need upgrading. Far too much reliance on paperwork Reviewed on: 21st January 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (817)

Review of the Mansfield Building Society, Savings:

A Building Society for those with patience

Good interest rates, but it takes too much time to process applications. Reviewed on: 18th December 2024

One very patient lady

On line team we’re very patient, going through the log in procedure while on the phone with me. Olivia was my contact and made sure that I knew what I was doing Reviewed on: 3rd December 2024

Simple to reinvest money that I wished to.

Simple to reinvest money that I wished to.Getting the remainder of my money was very slow. Reviewed on: 3rd December 2024

Great people

Great people to deal with no problems with my account and question I had Reviewed on: 3rd December 2024

Disappointed not to receive an acknowledgment for my...

Disappointed not to receive an acknowledgment for my application for a cash ISA. I had received an email from the provider of the transfer to say the money had gone out of their account, but nothing to indicate where it had gone. It was quite a large amount and it was some time before I received a letter and passbook to confirm the transaction to Mansfield BS had taken place. Reviewed on: 28th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are happy to hear that you are in possession of your passbook and your ISA has been successfully transferred to us. High demand for this savings account has meant that some members have experienced some delay in receiving written confirmation of their ISA transfer. If you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you Response date: 5th December 2024

Excellent personal service

Excellent service in branch and over phone. Staff have time to speak to customers rather than sending you to a web site. Great to have local and loyal products. Also very nice to have visit to Mansfield F C and to be able to chat with Senior Management Reviewed on: 27th November 2024

ISA transfer form 13 day delay.

I ask for an ISA transfer form in good time to arrange transfer of maturing ISA without lost of interest. Incorrect form sent. Able to open an ISA account but not fund it. No confirmation after 13 calendar days that MBS has received correct form to request transfer, due to mistake and postal delays. Feeling anxious and stressed. May have to go to another provider to get ISA transferred without loss of interest. Delay is down to post, wrong form sent, and Red Tape of ISA's. Reviewed on: 17th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t met your expectations on this occasion. We are experiencing high demand at the moment and this is leading to our customer service levels not being at the standards that customers should expect. We are following up on all applications and requests, so please bear with us and thank you for your patience. In the meantime if you would like us to look into this further, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this for you. Response date: 27th November 2024

antiquated application system

The low score is due to the antiquated and time consuming process of having to apply by post. Everything else is good, just a need to bring the system into the 21st century, Reviewed on: 16th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience. We understand that savers increasingly want a quicker processes and we’re working towards having digital platforms alongside traditional services. We understand the frustrations but please bear with us. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

ISA closed without ever being opened!

I applied by post fora postal isa on 28 October porting my old skipton isa over. I have heard nothing until today when I got an email with this survey saying sorry you have closed your account! Seriously?!? I filled in your contact form this morning - no one has replied emailed or called me. Terrible. I have no idea what is going on! I can’t open a new isa until I know this one hasn’t been opened. Terrible terrible service. Reviewed on: 15th November 2024

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations. Due to managing extremely high volumes of applications an administrative error meant a second account was opened and closed before we had the chance to inform you that the first account was successfully opened. Additionally, a customer satisfaction survey was sent to you as we had closed this second account. We regret these mistakes and apologise for any frustration that this caused you. Should you have any further concerns, please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 27th November 2024

A little bit sleepy but that's how I like it

Savings rates perhaps aren't the Reviewed on: 15th November 2024

Could do Better?

Having experienced excellent service in your branches since I have saved with you over quite a number of years I was disappointed if not annoyed that when I tried to ring your society on a couple of Mondays the response was always throughout the day that no one was available even though as I understand it that calls can be transferred to any one of your branches and your head office depts. Another point is the delay in sending out any relevant passbooks for new savings accounts. Reviewed on: 15th November 2024

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