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Mansfield Building Society: Savings reviews

Name: Savings
Rating: 4.59 (1153 reviews)

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4.61

Based on 1,153 reviews, last reviewed 10th Jan 2026

19% increase in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

75%

16%

Latest highest rating:

5

Making contact with the Mansfield Building Society I have only made contact with the Mansfield Building Society through the telephone or the internet, as I live in East Leake which is at the other end ... Read more Reviewed on: 10th January 2026

Latest lowest rating:

2

Glacially slow service You told us you were going to close our Trust account. We applied for a new account on 22 August. You sent us the new passbook on 2 December. Even all... Read more Reviewed on: 23rd December 2025

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About this product

The Mansfield Building Society savings reviews can help you to find out more about life at The Mansfield Building Society. How easy is it to contact The Mansfield Building Society? And how friendly are they? Our The Mansfield Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Mansfield Building Society Savings reviews (1153)

Review of the Mansfield Building Society, Savings:

Disappointed

I am used to working with banks that are electronic and you can open accounts instantly online. Having to wait for the post to receive log in details did not work. The account numbers were confusing not the standard 8 numbers it appeared and when i sent money to my supposed new account the money never reached its destination and it was returned. Bad experience Reviewed on: 29th November 2023

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations this time. To send payments into a Mansfield account, your account number must be used as the roll/reference, if this is not included then the payment would be returned. We’d like the opportunity to expand on this, and discuss the issues raised directly. Please contact us on 01623 676363 and ask for the Online Savings Customer Service Manager or email us at [email protected] Response date: 30th November 2023

poor communication-long wait on 16 th October 2025 .

My Bond matured on 16 th October 2025 . I filled n the form , expressing my wishes (reinvest some and a cheque for the rest). I didn’t receive any confirmation that my pass book and form had been received.Then last Tuesday I had an email from MBS thanking me for reinvesting and asking How did we do?. At this point I had received no comms, no passbook and no cheque. On Friday 7th November I decided to visit the Mansfield branch. I was told that a cheque had been posted to me on 4th , and a suggestion was made that I wait till the following Monday , as it might come then. (Which it did). So in summary I’m disappointed with communication-and I think I should have had my cheque straight after the maturity date not today the 10th november Reviewed on: 10th November 2025

We are a charity and used Mansfield as a deposit for...

We are a charity and used Mansfield as a deposit for our funds raised. Not very often, about once or twice a year we would ask for information, such as the annual interest certificate for our account, a requirement for the accountants.. every time we or particularly me tried to interact with Mansfield, I had to jump through hoops to even be told MY national insurance number was wrong!! yet on other occasions - no problem. Things I asked for were never sent, letters I sent to Mansfield regarding change of address for myself, they say they never received.. Mansfield is just hard work. Reviewed on: 7th November 2025

no comments about mundane transaction

no comments about mundane transaction Reviewed on: 5th November 2025

Good customer service and interest rates.

Good customer service and interest rates. Reviewed on: 5th November 2025

A safe place to invest

I invested a large amount of money with Mansfield and so was a bit anxious about it's safety. The communication that was always provided by Mansfield staff meant that I was always reassured that I was dealing with a reputable organisation and that I had invested wisely. Reviewed on: 5th November 2025

Staff where really helpful

Staff where really helpful when asking about an old isa and my options to transfer to another account Reviewed on: 4th November 2025

Mostly good.

Some of your systems are a bit outdated but the person I spoke with said they are being updated. what I do like is that there’s the minimum of contact with the customer, no oppressive marketing. Reviewed on: 4th November 2025

Easy to use the site and apply.

Easy to use the site and apply. Shame no app Reviewed on: 4th November 2025

Disappointed is an understatement.

Opened a savings account with all the documentations needed. I made the 1st transfer of £12 into my account and followed the instructions carefully (firstly, it shouldn't be such a process to make a transfer) and my £12 has vanished into thin air. It never arrived into my Mansfield account & yet left my Halifax account. I called customer service & the lady wasn't helpful, she had made up her mind that I must have done the transfer wrongly & my explanation was not getting through. I am disappointed with this bank is an understatement. All the process & yet making a transaction isn't even easy. I am glad I only transfered £12 not any huge figure otherwise. I do NOT recommend Mansfield building society. You might as cut out the middle man & go straight to Barclays (the affiliated bank). I feel very disappointed & upset. I feel like my effort was wasted. Anyways, I found another bank who was offering the same service as Mansfield & everything was as smooth as butter. Reviewed on: 4th November 2025

Reply from Mansfield Building Society Thank you for taking the time to share your experience, we’re sorry we haven’t lived up to your expectations and understand how frustrating it must have been not to have received proper support. Please contact us on 01623 676350 or email us at [email protected] and we will be happy to investigate this further for you. Response date: 6th November 2025

The only reason we have moved our account is due to...

The only reason we have moved our account is due to the savings options you have at the moment. Reviewed on: 4th November 2025

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