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Metro Bank: Current account reviews

Name: Current account
Rating: 4.79 (10580 reviews)

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4.79

Based on 10,580 reviews, last reviewed 10th Jul 2026

100% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

92%

Latest highest rating:

4

I'm calling all the time to unblock my card when I t... I'm calling all the time to unblock my card when I told them to stop the direct debit transaction Reviewed on: 13th June 2026

Latest lowest rating:

1

Poor service and unfair account closure. On 20 May 2026, I visited Metro Bank’s Bishopsgate branch (117–121 Bishopsgate, London EC2M 3TL) to resolve an issue with a replacement debit card tha... Read more Reviewed on: 10th June 2026

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About this product

The Metro current account can be opened online or in-person at a branch.

With same-day account opening, you can apply and open your account on the same day providing relevant checks have passed. There are no monthly fees to pay and you can see how you’re using your money with the insights tool in the app.

Metro current account reviews help you find out what it’s really like to be a customer. If you’ve used Metro before, you can also leave a review and share your experience.

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Metro Bank Current account reviews (10580)

The staff and the quality of services they provide is outstanding.

- Since I have been visiting any Branch, I have noticed that there is diversity, what you will hardly find in other Banks. - The Customer service is outstanding, the staff make sure you are pleased and satisfied before you leave. - The fact that there is TOILET FACILITY in every Branch just makes it wonderful, what you will not find or see in other Banks. - Weldon METRO BANK, YOU DESERVE THE 23 AWARD Reviewed on: 10th March 2023

Best Bank Ever!!

I’ve been with Metro for a few years now. They are so quick and easy when it comes to ordering cards. Everyone in stores are so friendly and helpful. I’ve recommended Metro to many friends and family members. Couldn’t ask for a better bank, THANK YOU METRO!!!! Reviewed on: 10th March 2023

Customer Service and Products

Metro Bank are open early and here for their customers late too. They’re even open on Sundays, and for many people, Monday to Friday flies by with work and family etc. They offer a community bank account which is amazing for my local youth organisation to have an account that safeguards and facilitates expenditure for a non-profit organisation. I myself have a current account which is hassle free, fee free and super simple to navigate through. Reviewed on: 10th March 2023

Excellent service

Metro bank is a truly amazing,very swift and prompt response and services very professional,reliable and cooperative.24/7 ,7days available. Reviewed on: 10th March 2023

simple easy banking

it's great to know that you can see at a glance where you are with your money and the Metro account lets me do just that. It's useful to see what's coming in and out, and to have our savings account linked too. Reviewed on: 10th March 2023

Happy

My name is Fuad Ziaur Rahman,I m with metro bank since 1 and half years .I’m happy with there service Reviewed on: 10th March 2023

Great family friendly service.

Very helpful in opening my own and my granddaughters savings account. Reviewed on: 10th March 2023

Poor training

The customer service team clearly do not communicate with each other, they don’t even know what phone number appears when they call you. They had me thinking I had been scammed when it turned out it was them that called me…… I will certainly be looking into banking else where, they really are cowboys here Reviewed on: 10th March 2023

Good services

Efficient in general. Staff were always helpful. Allowed us to get into safe deposit box even though it was 10 minutes before closing. Also the branch was children friendly. Reviewed on: 10th March 2023

Why I love metro bank.

I have been with metro bank from the age of 13, when my parents first opened my child’s bank account. I am 22 years old and still with them. I now have an adult current account as well as a savings account with them. Metro bank are a great bank to be with. Reviewed on: 10th March 2023

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