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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (225 reviews)

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4.81

Based on 225 reviews, last reviewed 13th Jun 2025

24% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Good advice, well presented, charming lady Good advice, well presented, charming lady Reviewed on: 13th June 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (225)

Review of the Monmouthshire Building Society, Mortgages:

Mortgage renewal - Olly Taki

We've been working with Olly Taki to renew our mortgage and he has been beyond helpful. It's our first renewal, so we didn't know what to expect but he took us through each step and was super patient with our many questions. Mortgage renewals aren't the most enjoyable experience - particularly given the market - but this was arguably the best customer service we've ever received. Thanks Olly! Reviewed on: 22nd November 2024

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review regarding your mortgage renewal. It's great to hear that this was the best customer service that you have ever received, your comments will be passed on to Olly. Response date: 26th November 2024

Mortgage Renewal

Having come to an end of my mortgage term I contacted the society for options. I had previously received advice from Ollie (Taki) 2 years ago when renewing my mortgage switch, so requested to speak with him. Straight away he remembered me, and took time in listening to my needs again. We discussed my options and he gave me all the options available, but most of all he listened to me and understood my needs without giving any hard sell. He was very informative, courteous, knowledgeable, caring to my needs and very professional. Reviewed on: 11th April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your mortgage renewal. Your feedback will be shared with Ollie. Response date: 11th April 2025

Additional Mortgage

The mortgage advisor Michelle Groves was very good and efficient. We had to wait a few weeks before she could hold the meeting with us. However she had done a very good job in getting all the information and documentation needed prior to the meeting, So we received our mortgage offer within two weeks of the meeting which was excellent. Reviewed on: 9th April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. It is great to hear your positive feedback following your additional mortgage appointment. Your comments will be shared with Michelle. Response date: 10th April 2025

Re-mortgage due to fixed term ending.

Recently re-mortgage due to fixed term ending and requested an advisor for advice. Anita Morgan was assigned, and I couldn't have asked for a better advisor. She was very friendly, knowledgeable and patient whilst providing many options taking on board my particular circumstances. Reviewed on: 3rd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your positive feedback following your recent re-mortgage. Your comments will be shared with Anita. Response date: 3rd April 2025

Dedicated staff

Jamie Warburton has been excellent in both my further advance and rate review, he has gone the extra lime, thank you. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society following your rate review and further advance. Your feedback will be shared with Jamie. Response date: 3rd April 2025

Olli Taki was superb, I would however like to see im...

Olli Taki was superb, I would however like to see improvement with the answer phone system and quicker responses. Reviewed on: 2nd April 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. We appreciate your constructive feedback around the answer phone system and response times. This will be shared with the Direct Sales mortgage team along with Olli's feedback. Response date: 3rd April 2025

Very happy

Totally clear explanation about all we discussed Reviewed on: 1st April 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. It is great to hear that you are very happy and received clear explanations. Response date: 3rd April 2025

Very welcoming staff upon arrival and help with all...

Very welcoming staff upon arrival and help with all questions and needs Reviewed on: 27th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society. Your feedback will be shared with the branch colleagues. Response date: 28th March 2025

Very professional helpful service.

Very professional helpful service. Takes the stress out of the mortgage process. Easy to understand information to make the best decision Reviewed on: 22nd March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are so pleased to hear your positive feedback. This will be shared with the Mortgage Adviser that you spoke with. Response date: 24th March 2025

Buy to let mortgages.

I have been with your organisation for several years and have always found MBS fair friendly and efficient and my recent dealings went very well and your member of staff was great. Reviewed on: 10th March 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear your positive feedback. Your review will be shared with the mortgage team. Response date: 11th March 2025

Fantastic customer service

Our mortgage advisor (Michelle Groves) was very professional, friendly and tool time to understood our goals and objectives. We both felt at ease and relaxed with Michelle, who was very personable. We received appropriate advise and are very happy with our mortgage product. Reviewed on: 4th March 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review following your mortgage appointment. We are so pleased to hear that you felt at ease and relaxed. Your feedback will be shared with Michelle. Response date: 4th March 2025

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