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Monmouthshire Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.85 (219 reviews)

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4.79

Based on 219 reviews, last reviewed 25th Apr 2025

44% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

92%

3 star

2 star

Latest highest rating:

5

Had a great chat with Leon about options Had a great chat with Leon about the options available and he helped me choose the correct mortgage. I managed to get a much better deal than I was ex... Read more Reviewed on: 25th April 2025

Latest lowest rating:

1

The Truth about the Monmouthshire Building Society Once upon a time building societies existed to help people in their communities. In the case of the Monmouthshire Building Society this is no longer ... Read more Reviewed on: 6th January 2025

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About this product

Monmouthshire Building Society mortgage reviews can help you to find out what other Smart Money People have to say about what could be your biggest ever financial purchase. Smart Money People was established in 2014 to help provide an independent source of Monmouthshire Building Society mortgage reviews. You write your mortgage reviews here to help other people find the best mortgage providers. Together, we can make financial services work better for everyone.

Monmouthshire Building Society Mortgages reviews (219)

Review of the Monmouthshire Building Society, Mortgages:

Professional, knowledgable and prompt service.

Professional, knowledgable and prompt service. Jaime was easy to deal with and was clear in all his communication. Great service. Reviewed on: 29th September 2024

Reply from Monmouthshire Building Society Thank you for leaving a review following speaking with one of our colleagues. Your feedback will be passed on to Jamie. Response date: 30th September 2024

Very professional service.

Excellent customer service and a friendly voice at the end of the line. Thanks a lot. Keep up the good work. Reviewed on: 5th February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Society. We are so pleased to hear that you have received excellent customer service. Response date: 5th February 2025

Great customer service

Called to arrange porting current mortgage onto next house Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for leaving a review. We are pleased to hear that you received great customer service. Response date: 3rd February 2025

Very helpfull with everything going forward

Very helpfull with everything going forward Reviewed on: 3rd February 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you had a positive experience. Response date: 3rd February 2025

Great customer service and quality procedure

Great customer service and quality procedure Reviewed on: 31st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Response date: 31st January 2025

We have always had great customer service with Monmo...

We have always had great customer service with Monmouthshire Building Society over the past 10 years. No complaints. Reviewed on: 30th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review. We are so pleased to hear that you have received great customer service over the past 10 years. Response date: 30th January 2025

Excellent service for fixing my mortgage rate.

I found the service provided by Michelle the mortgage advisor to be very knowledgeable and helpful. She was excellent. Appointment took about 1 hour by telephone and she emailed me all documents that I required to complete my new fixed rate on my mortgage. Reviewed on: 21st January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review following your telephone appointment. It is great to hear that you received excellent service. Your review will be shared with Michelle. Response date: 22nd January 2025

Further Advance

I worked with Anita Morgan in trying to consolidate my debt and despite the rules of the Society Anita worked so hard and diligently in helping put a case together so that the offer could be supported and underwritten by the society. This was a lengthy process but the approval of the offer has been given and for me and my family this is a huge help in changing our life as we are saving around £2,500 a month with this offer. Without Anita this would have never happened, the funds will be here on 22nd Jan and I will sort the debts and move forwards. Reviewed on: 16th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Anita. Response date: 16th January 2025

Excellent service

Hristina was very polite, friendly and informative. Reviewed on: 15th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review, we are pleased to hear that you have had a good experience with the Society. Your comments will be passed on to Hristina. Response date: 16th January 2025

MBS Rate Switch

Mortgage advisor Olly proactively called me to query a VM that I had left, a few days prior. He was professional, engaging and arranged my rate switch efficiently and effectively. The MBS website is terrible but thankfully they have professionals like Olly & Adam that more than make up for it. Reviewed on: 14th January 2025

Reply from Monmouthshire Building Society Thank you for taking the time to leave a review for the Society, your feedback will be shared with Olly and Adam. We are sorry to hear that you didn't have a good experience whilst visiting our website. Response date: 15th January 2025

Our two year mortgage product was coming to an end.

Our two year mortgage product was coming to an end. After speaking with Adam he sent across via email some options of mortgage products and made an appointment for Jamie to call me a few days later to discuss which product we were interested in. I can not fault their friendliness or competence in dealing with me. Moving forward we have another 2 year mortgage deal which we are happy with. Reviewed on: 9th January 2025

Reply from Monmouthshire Building Society Thank you for leaving a review for the Direct Sales team. We are so pleased that you had a good experience with the Society. Your comments will be shared with Jamie and Adam. Response date: 9th January 2025

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