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Monmouthshire Building Society: Savings reviews

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4.91
Based on 1,521 reviews, last reviewed 11th Mar 2025
4% decrease in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
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Latest highest rating:

5

Reinvesting my ISA today in the Cardiff branch. Reinvesting my ISA today in the Cardiff branch.. Carey and Cathy were most helpful. Reviewed on: 11th March 2025
Paul C's avatar
Paul C

Latest lowest rating:

1

In branch service review Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service. Reviewed on: 28th February 2025
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (1521)

Review of the Monmouthshire Building Society, Savings:

New customer experience- Cardiff Branch

5
I visited the Cardiff Branch on Queen Street and they arranged an appointment for me with Annie to open an instant saver account. As a new customer to Monmouthshire Building Society, I was extremely impressed by the level of customer service I received. All staff were professional and very knowledgeable and the process from start to end was seamless. Special mention must go to Annie and Cathy. Reviewed on: 6th February 2025
Joanne H's avatar
Joanne H
Reply from Monmouthshire Building Society Thank you for leaving a review, we are so pleased to hear that you have had a great experience with the Society. Your comments will be passed on to Annie, Cathy and the Cardiff branch. Response date: 6th February 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
I prefer to speak to someone as I have hearing loss and dyslexia. Reviewed on: 28th February 2025

In branch service review

5
Friendly staff, very welcoming, nothing is too much trouble. Reviewed on: 28th February 2025

In branch service review

5
Fair interest rates, courteous staff, very friendly. Reviewed on: 28th February 2025

In branch service review

5
I am a long term saver, 40 years - very helpful, supportive and trustable. Reviewed on: 28th February 2025

In branch service review

5
People orientated!! Face-to-face and local - less than a mile from my home and open when I can visit). Only improvement - a guarentee it would never close or more!. Reviewed on: 28th February 2025

In branch service review

5
Passbook accounts. Convenient agency. Slightly higher rates elsewhere on certain accounts. Reviewed on: 28th February 2025

In branch service review

1
Came into the Cardiff branch and lovely Vicky was very helpful. I was very happy with the service. Reviewed on: 28th February 2025

In branch service review

5
The staff are very friendly and have become personalities, not just staff. This can't be achieved by policy alone, there is a fortunate chemistry in action at the branch that makes a visit bery pleasant. Reviewed on: 28th February 2025

In branch service review

5
It's local and easily accessed. I can always have queries addressed quickly by a real person. Reviewed on: 28th February 2025

In branch service review

5
Helpful and approachable staff and easy to make an appointment to see someone. Easy to get to the Monmouth branch. Reviewed on: 28th February 2025

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