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Monmouthshire Building Society: Savings reviews

View other Monmouthshire Building Society products
4.88
Based on 2,915 reviews, last reviewed 31st Dec 2025
54% decrease in 5 star reviews
in the past 90 days
80% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
92%
See only 4 star reviews
8%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

In branch service review It is local. Evan is very personable and professional. Reviewed on: 31st December 2025
Verified source

Latest lowest rating:

1

In branch service review Andrea was so helpful and explained everything. Reviewed on: 30th October 2025
Verified source
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About this product

Monmouthshire Building Society savings reviews can help you to find out more about life at Monmouthshire Building Society. How easy is it to contact Monmouthshire Building Society? And how friendly are they? Our Monmouthshire Building Society savings reviews can help you to find out information like this. Smart Money People is an independent source of honest reviews.

Monmouthshire Building Society Savings reviews (2915)

Review of the Monmouthshire Building Society, Savings:

A reassuring and helpful team

5
Having just had a difficult time with my bank, who seemed to feel that I was being difficult because I wanted to talk to an adviser in person, it was great to speak to a team who could understand exactly what I needed, and who could help me access the service I wanted. I felt so reassured and valued as a person. Reviewed on: 20th March 2025
Pamela J's avatar
Pamela J
Reply from Monmouthshire Building Society Thank you for taking the time to leave a review, it is great to hear that you have felt reassured and valued in branch. Your feedback will be shared with the team. Response date: 21st March 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
Always most improved by customer service here including this meeting with. Reviewed on: 20th December 2025

In branch service review

5
Locality. Good interest rates. Friendly, courteous professional staff. Reviewed on: 20th December 2025

In branch service review

5
That the branch in cardiff is central and friendly. Saw Vicky today who helped me with transfering funds to a new products. Reviewed on: 19th December 2025

In branch service review

5
The staff are professional in the job they do especially: Jo, Kate, Beth, Mathew and all the rest are very helpful and cadiderate. Reviewed on: 19th December 2025

In branch service review

5
My appointment with Vicky was a very positive expereince and I felt confidient in the choices I made. All information I needed was given in a professional and friendly manner. Reviewed on: 17th December 2025

In branch service review

5
Saw Vicky at the counter to open an account . She was so very helpful and professional and makes a lovely cup of tea. Reviewed on: 17th December 2025

The app does not work!

3
The app does not work!! I cannot get access despite resetting my pin. Most times I go in I have to switch the phone off and back on again to get it to work and now not even that is getting me in Reviewed on: 17th December 2025
C E's avatar
C E
Reply from Monmouthshire Building Society Thank you for taking the time to provide us with your feedback on our app. We’re sorry to hear that you cannot access your accounts through our app and apologise for any inconvenience caused by this. Please contact our Savings & Customer Contact team who would be happy to assist you further with this matter. You can reach the team on 01633 844340. Our Opening hours are Monday, Tuesday, Thursday, Friday 9am – 5pm and Wednesday 10am – 5pm. We close for Christmas at 5pm on Tuesday 23rd December and reopen on Monday 29th December at 9am. Response date: 17th December 2025
Monmouthshire Building Society Logo
Monmouthshire Building Society

In branch service review

5
High street presence, still use passbooks. Julie was really helpful with closing my accounts. Always a good service. Reviewed on: 15th December 2025

In branch service review

5
Lovely staff, helpful and the process was nice and easy. Reviewed on: 15th December 2025

In branch service review

5
I like that it is here on the highstreet and I can come in and see a real person. Reviewed on: 15th December 2025

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